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Customer value: The linchpin of organizational change · Study

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ArticleCustomer value: The linchpin of organizational change

Leonard D. Goodstein1998

Article1998

Customer value: The linchpin of organizational change

Leonard D. Goodstein · Howard E. Butz

32 citations·0/0 files stored·Organizational Dynamics

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Organizational Change and Leadership Service and Product Innovation Organizational Management and Change

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2000What is strategy 1984Attractive Quality and Must-Be Quality 1995Why Satisfied Customers Defect 1996Measuring customer value: Gaining the strategic advantage 1994How to Make Reengineering Really Work 1997The new agenda for organization development

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2008Success criteria for systems led transformation 2011Linking voice of customer to product development through quality function deployment (QFD)

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Year1998

Typearticle

Published1998-06-01

VenueOrganizational Dynamics

ISSN-L0090-2616

Languageen

Citations32

Files0 public / 0

ShelfOrganizational Change and Leadership

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doi10.1016/s0090-2616(98)90038-9

openalex_workW2019731502

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