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Customer value: The linchpin of organizational change
6 references·2 citing·27 second hop
Customer value: The linchpin of organizational change (1998)Customer value: The linchpin of organizat…What is strategy (2000)What is strategyThe new agenda for organization development (1997)The new agenda for organizati…Measuring customer value: Gaining the strategic advantage (1996)Measuring customer value: Gai…Why Satisfied Customers Defect (1995)Why Satisfied Customers DefectHow to Make Reengineering Really Work (1994)How to Make Reengineering Rea…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Linking voice of customer to product development through quality function deployment (QFD) (2011)Linking voice of customer to …Success criteria for systems led transformation (2008)Success criteria for systems …Case Study Research: Design and Methods (1984)Organizational Transformation During Institutional Upheaval (2000)The effects of transformational and change leadership on employees' commitment to a change: A multilevel study. (2008)Synchronicity and alignment of productivity: the real value from Service Science? (2012)Principles of Marketing (1972)The House of Quality (1988)How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)Career Dynamics: Matching Individual and Organizational Needs (1978)The Culture of Narcissism: American Life in an Age of Diminishing Expectations (1981)Reengineering the corporation: A manifesto for business revolution (1993)Organizational Development and Change Management (2000)Change Agent Competencies for Information Technology Project Managers. (2004)Unlocking the potential: redefining talent and competency mapping for Industry 4.0 (2024)Dynamic capabilities: what are they? (2000)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Building Better Causal Theories: A Fuzzy Set Approach to Typologies in Organization Research (2011)The Process of Customer Engagement: A Conceptual Framework (2008)Gain more insight from your PLS-SEM results (2016)Customer value: The next source for competitive advantage (1997)Customer satisfaction and its measurement in hospitality enterprises (1999)An integrated framework for customer value and customer‐relationship‐management performance: a customer‐based perspective from China (2004)E‐satisfaction and e‐loyalty: A contingency framework (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)A Resource-Based Approach to Strategy Analysis in Small-Medium Sized Enterprises (1999)Customer value, overall satisfaction, end-user loyalty, and market performance in detail intensive industries (2004)Do 70 Per Cent of All Organizational Change Initiatives Really Fail? (2011)
this work references cited by second hop

References

  • 2000What is strategy5,834 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 1995Why Satisfied Customers Defect2,226 cited
  • 1996Measuring customer value: Gaining the strategic advantage475 cited
  • 1994How to Make Reengineering Really Work399 cited
  • 1997The new agenda for organization development62 cited

Cited by

  • 2008Success criteria for systems led transformation19 cited
  • 2011Linking voice of customer to product development through quality function deployment (QFD)7 cited

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