References

• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1974An Index of Factorial Simplicity14,857 cited
• 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
• 1984Attractive Quality and Must-Be Quality3,436 cited
• 1988The House of Quality2,266 cited
• 1990Quality Function Deployment : Integrating Customer Requirements into Product Design1,680 cited
• 2000Strengthening the Satisfaction-Profit Chain1,537 cited
• 1998How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment1,134 cited
• 2012Quality function deployment1,105 cited
• 1996Designing a neural network for forecasting financial and economic time series1,092 cited
• 1995The determinants of service quality: satisfiers and dissatisfiers1,032 cited
• 2003The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis780 cited
• 2001Revisiting importance–performance analysis772 cited
• 1996How to delight your customers581 cited
• 2005The use of data mining and neural networks for forecasting stock market returns