References

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• 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1999Whence Consumer Loyalty?7,319 cited
• 2011Reliability and Validity Assessment5,040 cited
• 1999Whence Consumer Loyalty?4,891 cited
• 2004E-S-QUAL3,962 cited
• 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
• 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
• 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,339 cited
• 2003E‐satisfaction and e‐loyalty: A contingency framework2,306 cited
• 2003E-LOYALTY: YOUR SECRET WEAPON ON THE WEB2,084 cited
• 2003E‐service quality: a model of virtual service quality dimensions1,500 cited
• 2004The four levels of loyalty and the pivotal role of trust: a study of online service dynamics1,424 cited
• 1997Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services