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Why do customers switch? More satiated or less satisfied

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References

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1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited

1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited

Cited by

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2019Is satisfaction a necessary and sufficient condition to avoid switching? The moderating role of service type43 cited
2022Circumventing customers’ switching behavior in telecommunication industry in Tanzania: Insight from Sternberg’s Triangular Theory of Love39 cited
2018Boredom-Induced Switching Behavior in the Restaurant Industry: The Mediating Role of Attachment34 cited
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2022Measuring QSR service quality on behavioral intentions of gen Z customers using QUICKSERV–mediating effect of service value and satisfaction28 cited
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2024Hotel Inspiration: How the Substantive Servicescape Inspires Customer Satisfaction23 cited
2019The nexus between customer equity and brand switching behaviour of millennial Muslim consumers21 cited
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2021Influence of satiation on consumer behavior in hospitality16 cited