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Le contrôle de gestion des services : réflexion sur les fondements et l'instrumentation
16 references·4 citing·45 second hop
Le contrôle de gestion des services : réflexion sur les fondements et l'instrumentation (2012)Le contrôle de gestion des services : réf…Management control systems (2017)Management control systemsThe design and use of performance management systems: An extended framework for analysis (2009)The design and use of perform…Performance management systems: A conceptual model (2009)Performance management system…Management control systems as a package—Opportunities, challenges and research directions (2008)Management control systems as…Conceptual Foundations of the Balanced Scorecard (2008)Conceptual Foundations of the…Foundations and Implications of a Proposed Unified Services Theory (2006)Foundations and Implications …Service portraits in service research: a critical review (2005)Service portraits in service …Whither Services Marketing? (2004)Whither Services Marketing?The Four Service Marketing Myths (2004)The Four Service Marketing My…Management control systems design within its organizational context: findings from contingency-based research and directions for the future (2003)Management control systems de…INSIGHTS INTO SERVICE OPERATIONS MANAGEMENT: A RESEARCH AGENDA (2003)INSIGHTS INTO SERVICE OPERATI…Performance management: a framework for management control systems research (1999)Performance management: a fra…The zone of tolerance (1995)The zone of toleranceA Taxonomy and Research Overview of Perishable-Asset Revenue Management: Yield Management, Overbooking, and Pricing (1992)A Taxonomy and Research Overv…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…L’appropriation différenciée du contrôle par les résultats à Pôle emploi (2022)L’appropriation différenciée …L’instrumentation des tensions de gouvernance publique (TGP) : l’exemple des simplifications des indicateurs dans le système universitaire français1 (2018)L’instrumentation des tension…Gérer et contrôler le temps de l'interface prestataire-usager dans les services publics (2014)Gérer et contrôler le temps d…La gestion des temps et des délais : un enjeu central pour les mairies (2013)La gestion des temps et des d…The balanced scorecard : measures that drive performance (1992)Organizational culture and leadership (1993)The balanced scorecard: Translating strategy into action (1997)Configuring management control systems: Theorizing the integration of strategy and sustainability (2012)The contingency theory of management accounting and control: 1980–2014 (2016)Relevance Lost: The Rise and Fall of Management Accounting (1987)The balanced scorecard--measures that drive performance. (1992)Assessing empirical research in managerial accounting: a value-based management perspective (2001)Performance implications of strategic performance measurement in financial services firms (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)A Conceptual Framework for the Design of Organizational Control Mechanisms (1979)Markets, Bureaucracies, and Clans (1980)Corporate capital expenditure decisions and the market value of the firm (1985)Management control systems and strategy: A resource-based perspective (2005)Atmospherics as a Marketing Tool (1974)A Service‐Orientated Approach to Marketing of Services (1978)The Nature and Determinants of Customer Expectations of Service (1993)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Evolving to a New Dominant Logic for Marketing (2003)Adopting a service logic for marketing (2006)A customer‐dominant logic of service (2010)Digitalization Capabilities as Enablers of Value Co‐Creation in Servitizing Firms (2016)The Structure of Scientific Revolutions (1963)Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)From goods to service(s): Divergences and convergences of logics (2008)The Discovery of Grounded Theory (2017)The Nature of the Firm (1937)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Culture's Consequences: International Differences in Work-Related Values. (1983)A conceptual development of Simons’ Levers of Control framework (2012)Management control as a system or a package? Conceptual and empirical issues (2013)Mass customization: The new frontier in business competition (1999)Marketing management: analysis. planning. implementation and control (2000)Contextualization and value-in-context: How context frames exchange (2011)Service-dominant logic 2025 (2016)Price, Authority, and Trust: From Ideal Types to Plural Forms (1989)Management control systems and strategy: A critical review (1997)Why Measure Performance? Different Purposes Require Different Measures (2003)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2003Management control systems design within its organizational context: findings from contingency-based research and directions for the future3,233 cited
  • 1985Problems and Strategies in Services Marketing2,819 cited
  • 1999Performance management: a framework for management control systems research2,028 cited
  • 2008Management control systems as a package—Opportunities, challenges and research directions1,757 cited
  • 2009The design and use of performance management systems: An extended framework for analysis1,413 cited
  • 2004The Four Service Marketing Myths1,339 cited
  • 2004Whither Services Marketing?1,242 cited
  • 2017Management control systems1,142 cited
  • 2005Service portraits in service research: a critical review762 cited
  • 2006Foundations and Implications of a Proposed Unified Services Theory731 cited
  • 1992A Taxonomy and Research Overview of Perishable-Asset Revenue Management: Yield Management, Overbooking, and Pricing674 cited
  • 2003INSIGHTS INTO SERVICE OPERATIONS MANAGEMENT: A RESEARCH AGENDA603 cited
  • 2008Conceptual Foundations of the Balanced Scorecard544 cited
  • 2009Performance management systems: A conceptual model

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362 cited
  • 1995The zone of tolerance279 cited
  • Cited by

    • 2018L’instrumentation des tensions de gouvernance publique (TGP) : l’exemple des simplifications des indicateurs dans le système universitaire français114 cited
    • 2014Gérer et contrôler le temps de l'interface prestataire-usager dans les services publics11 cited
    • 2022L’appropriation différenciée du contrôle par les résultats à Pôle emploi6 cited
    • 2013La gestion des temps et des délais : un enjeu central pour les mairies4 cited