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How Well Does the Firm Know its Customers? The Moderating Effect of Market Orientation in the Hospitality Industry
16 references·1 citing·37 second hop
How Well Does the Firm Know its Customers? The Moderating Effect of Market Orientation in the Hospitality Industry (2007)How Well Does the Firm Know its Customers…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention (2005)The Effects of Customer Satis…Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)Market Orientation: A Meta-An…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Market Orientation and the Learning Organization (1995)Market Orientation and the Le…Does Competitive Environment Moderate the Market Orientation-Performance Relationship? (1994)Does Competitive Environment …The myopia of learning (1993)The myopia of learningMarket Orientation: Antecedents and Consequences (1993)Market Orientation: Anteceden…Assessing Construct Validity in Organizational Research (1991)Assessing Construct Validity …Zero defections: quality comes to services. (1990)Zero defections: quality come…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Absorptive Capacity: A New Pe…Cognition and Categorization (1979)Cognition and CategorizationRelationships Among Experiential Marketing, Experiential Value, and Customer Satisfaction (2008)Relationships Among Experient…A Paradigm for Developing Better Measures of Marketing Constructs (1979)Review of Psychometric theory (2nd ed.). (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Capabilities of Market-Driven Organizations (1994)Evolving to a New Dominant Logic for Marketing (2003)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Understanding Customer Experience Throughout the Customer Journey (2016)The Structure of Scientific Revolutions (1963)On the mechanics of economic development (1988)Dynamic capabilities and strategic management (1997)International Norm Dynamics and Political Change (1998)Deliberate Learning and the Evolution of Dynamic Capabilities (2002)Organizational Strategy, Structure, and Process (1978)Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Organizational culture and leadership (1993)The Discovery of Grounded Theory (2017)Organization and environment (1967)Evaluation of goodness-of-fit indices for structural equation models. (1989)Structural Equations with Latent Variables. (1991)A Review and Synthesis of the Measurement Invariance Literature: Suggestions, Practices, and Recommendations for Organizational Research (2000)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Structural Equation Modelling: Guidelines for Determining Model Fit (2008)Upper Echelons: The Organization as a Reflection of Its Top Managers (1984)Customer value: The next source for competitive advantage (1997)The Social Psychology of Organizations. (1979)An Evolutionary Theory of Economic Change. (1983)Toward a knowledge‐based theory of the firm (1996)Capitalism, Socialism and Democracy (1997)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)A National Customer Satisfaction Barometer: The Swedish Experience (1992)
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References

  • 1990Absorptive Capacity: A New Perspective on Learning and Innovation35,850 cited
  • 1996The Behavioral Consequences of Service Quality12,400 cited
  • 1990The Effect of a Market Orientation on Business Profitability9,642 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications9,157 cited
  • 1993Market Orientation: Antecedents and Consequences8,825 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 1993The myopia of learning7,467 cited
  • 1991Assessing Construct Validity in Organizational Research6,651 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,044 cited
  • 1990Zero defections: quality comes to services.5,435 cited
  • 1979Cognition and Categorization5,317 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,829 cited
  • 1995Market Orientation and the Learning Organization4,379 cited
  • 1994Does Competitive Environment Moderate the Market Orientation-Performance Relationship?2,621 cited
  • 2005Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance2,179 cited

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  • 2005The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention1,589 cited
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    • 2008Relationships Among Experiential Marketing, Experiential Value, and Customer Satisfaction545 cited