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ISO 9000 certification and the bottom line: a comparative study of the profitability of Basque region companies
16 references·16 citing·44 second hopsampled
ISO 9000 certification and the bottom line: a comparative study of the profitability of Basque region companies (2002)ISO 9000 certification and the bottom lin…The benefits of the implementation of the ISO 9000 standard: empirical research in 288 Spanish companies (2000)The benefits of the implement…A journey toward total quality management through ISO 9000 certification ‐ a study on small‐ and medium‐sized enterprises in Singapore (1998)A journey toward total qualit…World‐class manufacturing project: overview and selected results (1997)World‐class manufacturing pro…The business value of quality management systems certification. Evidence from Australia and New Zealand (1997)The business value of quality…ISO 9000: marketing motivations and benefits (1997)ISO 9000: marketing motivatio…ISO 9000 among Australian companies: impact of time and reasons for seeking certification on perceptions of benefits received (1997)ISO 9000 among Australian com…An international study of quality improvement approach and firm performance (1997)An international study of qua…The contribution of quality to business performance (1996)The contribution of quality t…The Impact of Quality Management Practices on Performance and Competitive Advantage (1995)The Impact of Quality Managem…Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Return on Quality (ROQ): Maki…An Evaluation of the Effects of Quality Improvement Activities on Business Performance (1994)An Evaluation of the Effects …Determinants of Financial Performance: A Meta-Analysis (1990)Determinants of Financial Per…The Strategic Role of Product Quality (1987)The Strategic Role of Product…Product Quality, Cost Position and Business Performance: A Test of Some Key Hypotheses (1983)Product Quality, Cost Positio…Out of the Crisis (1982)Out of the CrisisThe impact of strategic planning on profit performance (1974)The impact of strategic plann…The impact of quality management systems on the performance of manufacturing firms (2015)The impact of quality managem…The financial impact of a withdrawn ISO 9001 certificate (2015)The financial impact of a wit…Critical factors, food quality management and organizational performance (2013)Critical factors, food qualit…ISO 9000 and Organizational Effectiveness: A Systematic Review (2012)ISO 9000 and Organizational E…Impact of ISO 9000 certification on firm performance: evidence from Brazil (2012)Impact of ISO 9000 certificat…Capitalising on ISO 9001 benefits for strategic results (2010)Capitalising on ISO 9001 bene…ISO 9001:2000 in the Egyptian manufacturing sector: perceptions and perspectives (2008)ISO 9001:2000 in the Egyptian…Overcoming barriers to sustainable implementation of the ISO 9001 system (2007)Overcoming barriers to sustai…A Delphi study on motivation for ISO 9000 and EFQM (2006)A Delphi study on motivation …Perceptions about the ISO 9000 (2000) quality system standard revision and its value: the Dutch experience (2005)Perceptions about the ISO 900…Strategic orientation and financial performance of firms implementing ISO 9000 (2004)Strategic orientation and fin…ISO 9000 and TQM: substitutes or complementaries? (2004)ISO 9000 and TQM: substitutes…Impact of ISO 9000 registration on company performance (2004)Impact of ISO 9000 registrati…ISO 9000 and TQM: are they complementary or contradictory to each other? (2003)ISO 9000 and TQM: are they co…An empirical analysis of management attitudes towards ISO 9001:2000 in Egypt (2003)An empirical analysis of mana…Motivation and benefits of implementation and certification according ISO 9001 – the Portuguese experience (1970)Motivation and benefits of im…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)An Instrument for Measuring the Critical Factors of Quality Management (1989)ISO 9000 registration’s impact on sales and profitability (2002)Does ISO 9000 certification improve business performance? (2003)Quality management, environmental management and firm performance: A review of empirical studies and issues of integration (2008)The Concept of Fit in Strategy Research: Toward Verbal and Statistical Correspondence (1989)Total quality management as competitive advantage: A review and empirical study (1995)Quantifying the causes and costs of rework in construction (2000)INTERNATIONAL DIFFUSION OF ISO 14000 CERTIFICATION (2001)ISO 9001 certification research: questions, answers and approaches (2009)The Concept of Fit in Strategy Research: Towards Verbal and Statistical Correspondence (2018)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Representing and Testing Organizational Theories: A Holistic Construal (1982)Environment‐strategy coalignment: An empirical test of its performance implications (1990)Marketing Strategy-Performance Relationship: An Investigation of the Empirical Link in Export Market Ventures (1994)Coefficient Alpha and the Internal Structure of Tests (1951)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)A framework for quality management research and an associated measurement instrument (1994)LEAN AND GREEN? AN EMPIRICAL EXAMINATION OF THE RELATIONSHIP BETWEEN LEAN PRODUCTION AND ENVIRONMENTAL PERFORMANCE (2001)Exploring the Locus of Profitable Pollution Reduction (2002)Contingency research in operations management practices (2008)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Going to Extremes: Managing Service Encounters and Assessing Provider Performance (1995)Perceived e‐service quality (PeSQ) (2007)Mining Marketing Meaning from Online Chatter: Strategic Brand Analysis of Big Data Using Latent Dirichlet Allocation (2014)Culture's Consequences: International Differences in Work-Related Values. (1983)Implementation of total productive maintenance: A case study (2003)FOOD FOR THOUGHT: SOCIAL VERSUS ENVIRONMENTAL SUSTAINABILITY PRACTICES AND PERFORMANCE OUTCOMES (2009)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Macroeconomics and Reality (1980)The Role of Market Forces in Assuring Contractual Performance (1981)Perceived service quality as a customer‐based performance measure: An empirical examination of organizational barriers using an extended service quality model (1991)The Financial Information Content of Perceived Quality (1994)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Role congruity theory of prejudice toward female leaders. (2002)Transformational, transactional, and laissez-faire leadership styles: A meta-analysis comparing women and men. (2003)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)A RESOURCE-BASED PERSPECTIVE ON CORPORATE ENVIRONMENTAL PERFORMANCE AND PROFITABILITY. 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this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1982Out of the Crisis7,278 cited
  • 1995Return on Quality (ROQ): Making Service Quality Financially Accountable1,638 cited
  • 1995The Impact of Quality Management Practices on Performance and Competitive Advantage1,311 cited
  • 1990Determinants of Financial Performance: A Meta-Analysis1,171 cited
  • 1983Product Quality, Cost Position and Business Performance: A Test of Some Key Hypotheses911 cited
  • 1997The business value of quality management systems certification. Evidence from Australia and New Zealand431 cited
  • 1987The Strategic Role of Product Quality329 cited
  • 1997An international study of quality improvement approach and firm performance321 cited
  • 1974The impact of strategic planning on profit performance281 cited
  • 1998A journey toward total quality management through ISO 9000 certification ‐ a study on small‐ and medium‐sized enterprises in Singapore277 cited
  • 1997ISO 9000: marketing motivations and benefits257 cited
  • 1996The contribution of quality to business performance220 cited
  • 1997ISO 9000 among Australian companies: impact of time and reasons for seeking certification on perceptions of benefits received218 cited
  • 1997World‐class manufacturing project: overview and selected results207 cited

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1994
An Evaluation of the Effects of Quality Improvement Activities on Business Performance
183 cited
  • 2000The benefits of the implementation of the ISO 9000 standard: empirical research in 288 Spanish companies162 cited
  • Cited by

    • 2013Critical factors, food quality management and organizational performance134 cited
    • 2008ISO 9001:2000 in the Egyptian manufacturing sector: perceptions and perspectives122 cited
    • 2010Capitalising on ISO 9001 benefits for strategic results121 cited
    • 2007Overcoming barriers to sustainable implementation of the ISO 9001 system119 cited
    • 2003An empirical analysis of management attitudes towards ISO 9001:2000 in Egypt113 cited
    • 2004ISO 9000 and TQM: substitutes or complementaries?111 cited
    • 2003ISO 9000 and TQM: are they complementary or contradictory to each other?107 cited
    • 2005Perceptions about the ISO 9000 (2000) quality system standard revision and its value: the Dutch experience106 cited
    • 2012ISO 9000 and Organizational Effectiveness: A Systematic Review104 cited
    • 2004Strategic orientation and financial performance of firms implementing ISO 9000100 cited
    • 2012Impact of ISO 9000 certification on firm performance: evidence from Brazil97 cited
    • 2015The impact of quality management systems on the performance of manufacturing firms87 cited
    • 2006A Delphi study on motivation for ISO 9000 and EFQM84 cited
    • 2015The financial impact of a withdrawn ISO 9001 certificate75 cited
    • 1970Motivation and benefits of implementation and certification according ISO 9001 – the Portuguese experience74 cited
    • 2004Impact of ISO 9000 registration on company performance72 cited