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How to Measure Customer Satisfaction
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How to Measure Customer Satisfaction (2000)How to Measure Customer SatisfactionENHANCING CUSTOMER LOYALTY THROUGH QUALITY OF SERVICE: EFFECTIVE STRATEGIES TO IMPROVE CUSTOMER SATISFACTION, EXPERIENCE, RELATIONSHIP, AND ENGAGEMENT (2023)ENHANCING CUSTOMER LOYALTY TH…Occupant satisfaction with indoor environmental quality, sick building syndrome (SBS) symptoms and self-reported productivity before and after relocation into WELL-certified office buildings (2021)Occupant satisfaction with in…Consumer Segmentation in Food Retailing in Croatia: A Latent Class Analysis (2020)Consumer Segmentation in Food…A TAM-Based Model of Technological Factors Affecting Use of E-Tourism (2020)A TAM-Based Model of Technolo…Antecedents of Repurchase Intention: Propositions Towards Using Marketing Strategy to Mitigate the Attrition of Online Students (2009)Antecedents of Repurchase Int…Development of an Instrument to Measure Consumer Satisfaction in Vocational Rehabilitation (2004)Development of an Instrument …A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)A research approach to improving our quality of life. (1978)An Investigation into the Determinants of Customer Satisfaction (1982)Introduction to Classical and Modern Test Theory (1986)Deciding on the Number of Classes in Latent Class Analysis and Growth Mixture Modeling: A Monte Carlo Simulation Study (2007)Satisfaction: a behavioral perspective on the consumer (2010)Using Supervised Machine Learning Methods for RFM Segmentation: A Casino Direct Marketing Communication Case (2023)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)jtetTraining Urgency to Bridge the Digital Divide for Social Media Marketing Awareness and Adoption: Case of CBT Rural Homestay Operators Malaysia (2023)The mediating effects of perceived usefulness and perceived ease of use on nurses’ intentions to adopt advanced technology (2025)The Hawthorne Experiments: First Statistical Interpretation (1978)An effect size primer: A guide for clinicians and researchers. (2009)The Essential Guide to Effect Sizes (2010)Synthesis of critical factors influencing indoor environmental quality and their impacts on building occupants health and productivity (2023)Customer satisfaction, customer retention, and market share (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Enhancing Customer Loyalty through Artificial Intelligence (AI), Internet of Things (IoT), and Big Data Technologies: Improving Customer Satisfaction, Engagement, Relationship, and Experience (2023)ChatGPT and similar generative artificial intelligence (AI) for smart industry: role, challenges, and opportunities for Industry 4.0, Industry 5.0, and Society 5.0 (2024)Enhancing Continuous Usage Intention in E-Commerce Marketplace Platforms: The Effects of Service Quality, Customer Satisfaction, and Trust (2024)
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  • 2023ENHANCING CUSTOMER LOYALTY THROUGH QUALITY OF SERVICE: EFFECTIVE STRATEGIES TO IMPROVE CUSTOMER SATISFACTION, EXPERIENCE, RELATIONSHIP, AND ENGAGEMENT464 cited
  • 2021Occupant satisfaction with indoor environmental quality, sick building syndrome (SBS) symptoms and self-reported productivity before and after relocation into WELL-certified office buildings71 cited
  • 2004Development of an Instrument to Measure Consumer Satisfaction in Vocational Rehabilitation17 cited
  • 2009Antecedents of Repurchase Intention: Propositions Towards Using Marketing Strategy to Mitigate the Attrition of Online Students17 cited
  • 2020A TAM-Based Model of Technological Factors Affecting Use of E-Tourism10 cited
  • 2020Consumer Segmentation in Food Retailing in Croatia: A Latent Class Analysis6 cited

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