SZodixStudyAcademic Library

Dashboard Shelves Open access My library Inbox Notes Write Learn Alerts

More

Ask your library Notifications Quick cite Review

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

The value of self-stated attribute importance to overall satisfaction · Study

ArticleShelves

ArticleThe value of self-stated attribute importance to overall satisfaction

Ross Taplin2011

Article2011

The value of self-stated attribute importance to overall satisfaction

71 citations·0/0 files stored·Tourism Management

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty Diverse Aspects of Tourism Research Economic and Environmental Valuation

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 71 citations exist upstream.

References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1992Measuring Service Quality: A Reexamination and Extension 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments 1977Importance-Performance Analysis 2000Quality, satisfaction and behavioral intentions 1993The Nature and Determinants of Customer Expectations of Service 2006How destination image and evaluative factors affect behavioral intentions?1996A Reexamination of the Determinants of Consumer Satisfaction

Cited by

2013Moving beyond visitor satisfaction to loyalty in nature-based tourism: a review and research agenda 2016An analysis of zoo visitors' favourite and least favourite animals 2013The influence of competition on visitor satisfaction and loyalty 2018Understanding customer requirements of corrugated industry using Kano model 2018Assessing the influence of self-reported requirements importance on the perceived quality of proposed software products

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2013The influence of competition on visitor satisfaction and loyaltyarticle · 15 shared references 2011Competitive importance-performance analysis of an Australian wildlife parkarticle · 13 shared references 2012Interrelationships between Physical Environment Quality, Personal Interaction Quality, Satisfaction and Behavioural Intentions in Relation to Customer Loyalty: The Case of Kinmen's Bed and Breakfast Industryarticle · 10 shared references 2014A Study of Experiential Quality, Perceived Value, Heritage Image, Experiential Satisfaction, and Behavioral Intentions for Heritage Touristsarticle · 9 shared references 2008A Mediation Model of Tourists' Repurchase Intentions for Packaged Tour Servicesarticle · 9 shared references 2014An Empirical Analysis of Synthesizing the Effects of Festival Quality, Emotion, Festival Image and Festival Satisfaction on Festival Loyalty: A Case Study of Macau Food Festivalarticle · 9 shared references

Details

Year2011

Typearticle

Published2011-04-15

VenueTourism Management

ISSN-L0261-5177

Languageen

Citations71

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1016/j.tourman.2011.03.008

openalex_workW2023909871

Links

Imported from OpenAlex (CC0) — nothing here is generated.