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The value of self-stated attribute importance to overall satisfaction
16 references·5 citing·31 second hop
The value of self-stated attribute importance to overall satisfaction (2011)The value of self-stated attribute import…VALUE, SATISFACTION AND BEHAVIORAL INTENTIONS IN AN ADVENTURE TOURISM CONTEXT (2009)VALUE, SATISFACTION AND BEHAV…Tourist satisfaction a cognitive-affective model (2008)Tourist satisfaction a cognit…How destination image and evaluative factors affect behavioral intentions? (2006)How destination image and eva…Perceived value of the purchase of a tourism product (2005)Perceived value of the purcha…The Roles of Quality, Value, and Satisfaction in Predicting Cruise Passengers’ Behavioral Intentions (2004)The Roles of Quality, Value, …Performance-only measurement of service quality: a replication and extension (2002)Performance-only measurement …Revisiting importance–performance analysis (2001)Revisiting importance–perform…Quality, satisfaction and behavioral intentions (2000)Quality, satisfaction and beh…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…A Reexamination of the Determinants of Consumer Satisfaction (1996)A Reexamination of the Determ…A Reexamination of the Determinants of Consumer Satisfaction (1996)A Reexamination of the Determ…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Importance-Performance Analysis (1977)Importance-Performance Analys…Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Effect of expectation and dis…Understanding customer requirements of corrugated industry using Kano model (2018)Understanding customer requir…Assessing the influence of self-reported requirements importance on the perceived quality of proposed software products (2018)Assessing the influence of se…An analysis of zoo visitors' favourite and least favourite animals (2016)An analysis of zoo visitors' …The influence of competition on visitor satisfaction and loyalty (2013)The influence of competition …Moving beyond visitor satisfaction to loyalty in nature-based tourism: a review and research agenda (2013)Moving beyond visitor satisfa…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies (2015)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A National Customer Satisfaction Barometer: The Swedish Experience (1992)A Theory of Cognitive Dissonance (2017)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer value: The next source for competitive advantage (1997)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Antecedents of Tourists’ Loyalty to Mauritius (2011)Destination image and tourist loyalty: A meta-analysis (2013)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Understanding Attitudes and Predicting Social Behavior (1980)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)Investigating the relationships among perceived value, satisfaction, and recommendations: The case of the Korean DMZ (2006)Motivation and Involvement as Antecedents of the Perceived Value of the Destination Experience (2012)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 2000Quality, satisfaction and behavioral intentions2,686 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • 2006How destination image and evaluative factors affect behavioral intentions?2,587 cited
  • 1996A Reexamination of the Determinants of Consumer Satisfaction1,904 cited
  • 1977Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation.1,740 cited
  • 2005Perceived value of the purchase of a tourism product1,073 cited
  • 1996A Reexamination of the Determinants of Consumer Satisfaction1,038 cited
  • 2008Tourist satisfaction a cognitive-affective model963 cited
  • 2002Performance-only measurement of service quality: a replication and extension935 cited
  • 2009VALUE, SATISFACTION AND BEHAVIORAL INTENTIONS IN AN ADVENTURE TOURISM CONTEXT877 cited
  • 2004

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The Roles of Quality, Value, and Satisfaction in Predicting Cruise Passengers’ Behavioral Intentions
864 cited
  • 2001Revisiting importance–performance analysis772 cited
  • Cited by

    • 2013Moving beyond visitor satisfaction to loyalty in nature-based tourism: a review and research agenda152 cited
    • 2016An analysis of zoo visitors' favourite and least favourite animals78 cited
    • 2013The influence of competition on visitor satisfaction and loyalty47 cited
    • 2018Understanding customer requirements of corrugated industry using Kano model27 cited
    • 2018Assessing the influence of self-reported requirements importance on the perceived quality of proposed software products14 cited