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Can’t get it out of my mind: Employee rumination after customer mistreatment and negative mood in the next morning.
16 references·16 citing·49 second hopsampled
Can’t get it out of my mind: Employee rumination after customer mistreatment and negative mood in the next morning. (2013)Can’t get it out of my mind: Employee rum…Perceived Organizational Support (2017)Perceived Organizational Supp…The customer is not always right: customer aggression and emotion regulation of service employees (2004)The customer is not always ri…WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY. (2003)WHEN "THE SHOW MUST GO ON": S…Searching for the structure of coping: A review and critique of category systems for classifying ways of coping. (2003)Searching for the structure o…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…The effects of leader and follower emotional intelligence on performance and attitude (2002)The effects of leader and fol…Perceived organizational support: A review of the literature. (2002)Perceived organizational supp…Mood and temperament (2000)Mood and temperamentEmotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Emotional regulation in the w…A multilevel approach to theory and research in organizations: Contextual, temporal, and emergent processes. (2000)A multilevel approach to theo…Functional relations among constructs in the same content domain at different levels of analysis: A typology of composition models. (1998)Functional relations among co…Effects of self-focused rumination on negative thinking and interpersonal problem solving. (1995)Effects of self-focused rumin…Effects of rumination and distraction on naturally occurring depressed mood (1993)Effects of rumination and dis…Responses to depression and their effects on the duration of depressive episodes. (1991)Responses to depression and t…Validation of the five-factor model of personality across instruments and observers. (1987)Validation of the five-factor…Back-Translation for Cross-Cultural Research (1970)Back-Translation for Cross-Cu…How Other- and Self-Compassion Reduce Burnout through Resource Replenishment (2021)How Other- and Self-Compassio…When work is wanted after hours: Testing weekly stress of information communication technology demands using boundary theory (2020)When work is wanted after hou…Seeing from a short-term perspective: When and why daily abusive supervisor behavior yields functional and dysfunctional consequences. (2020)Seeing from a short-term pers…Effects of Customer Incivility on Frontline Employees and the Moderating Role of Supervisor Leadership Style (2019)Effects of Customer Incivilit…Good actors but bad apples: Deviant consequences of daily impression management at work. (2018)Good actors but bad apples: D…Rumination for innovation? Analysing the longitudinal effects of work-related rumination on creativity at work and off-job recovery (2017)Rumination for innovation? An…A Social Mindfulness Approach to Understanding Experienced Customer Mistreatment: A Within-person Field Experiment (2017)A Social Mindfulness Approach…Resilience: A Review Using a Grounded Integrated Occupational Approach (2016)Resilience: A Review Using a …Feeling bad and doing good: The effect of customer mistreatment on service employee's daily display of helping behaviors (2016)Feeling bad and doing good: T…The effect of positive work reflection during leisure time on affective well‐being: Results from three diary studies (2015)The effect of positive work r…Management commitment to the ecological environment and employees: Implications for employee attitudes and citizenship behaviors (2015)Management commitment to the …Extending the multifoci perspective: The role of supervisor justice and moral identity in the relationship between customer justice and customer-directed sabotage. (2015)Extending the multifoci persp…Daily Cyber Incivility and Distress: The Moderating Roles of Resources at Work and Home (2015)Daily Cyber Incivility and Di…Work–family conflict, emotional exhaustion, and displaced aggression toward others: The moderating roles of workplace interpersonal conflict and perceived managerial family support. (2014)Work–family conflict, emotion…Third parties’ reactions to the abusive supervision of coworkers. (2014)Third parties’ reactions to t…Customer Mistreatment, Employee Health, and Job Performance (2014)Customer Mistreatment, Employ…Comparative fit indexes in structural models. (1990)Emotional Intelligence (1990)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Employability: A psycho-social construct, its dimensions, and applications (2004)Refining the relationship between personality and subjective well-being. (2008)Emotional intelligence: An integrative meta-analysis and cascading model. (2010)Stress, appraisal, and coping (1985)Self-Efficacy: The Exercise of Control (1999)Rethinking Rumination (2008)Personality and Coping (2009)Making sense of the meaning literature: An integrative review of meaning making and its effects on adjustment to stressful life events. (2010)Stress: Appraisal and Coping (2013)The Presentation of Self in Everyday Life. (1956)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Assessing coping strategies: A theoretically based approach. (1989)Emotional Labor and Burnout: Comparing Two Perspectives of “People Work” (2002)The dimensionality and antecedents of emotional labor strategies (2004)Stress, social support, and the buffering hypothesis. (1985)Social Exchange Theory: An Interdisciplinary Review (2005)Antecedents and consequences of employee engagement (2006)Job Engagement: Antecedents and Effects on Job Performance (2010)Handbook of Industrial and Organizational Psychology. (1977)Social Learning Theory. (1978)Self-efficacy mechanism in human agency. (1982)Answers to 20 Questions About Interrater Reliability and Interrater Agreement (2007)What's the difference? diversity constructs as separation, variety, or disparity in organizations (2007)Differences Between Tight and Loose Cultures: A 33-Nation Study (2011)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)The teacher's word book of 30,000 words. (1945)Statistical principles in experimental design. (1962)Toward a Science of Translating (1964)Cross-cultural adaptation of health-related quality of life measures: Literature review and proposed guidelines (1993)A Measure of Subjective Happiness: Preliminary Reliability and Construct Validation (1999)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The achievement motive (1953)Personality and Assessment (1968)Studies in Machiavellianism (1970)THE BIG FIVE PERSONALITY DIMENSIONS AND JOB PERFORMANCE: A META‐ANALYSIS (1991)The Big Five Trait taxonomy: History, measurement, and theoretical perspectives. (1999)Grit: Perseverance and passion for long-term goals. (2007)A three-component conceptualization of organizational commitment (1991)Not So Different After All: A Cross-Discipline View Of Trust (1998)Rumination Reconsidered: A Psychometric Analysis (2003)Emotion-regulation strategies across psychopathology: A meta-analytic review (2009)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1970Back-Translation for Cross-Cultural Research14,051 cited
  • 2002Perceived organizational support: A review of the literature.7,583 cited
  • 1987Validation of the five-factor model of personality across instruments and observers.6,405 cited
  • 1991Responses to depression and their effects on the duration of depressive episodes.4,524 cited
  • 2017Perceived Organizational Support4,398 cited
  • 2000Emotional regulation in the workplace: A new way to conceptualize emotional labor.3,497 cited
  • 2002The effects of leader and follower emotional intelligence on performance and attitude3,231 cited
  • 1998Functional relations among constructs in the same content domain at different levels of analysis: A typology of composition models.2,978 cited
  • 2003Searching for the structure of coping: A review and critique of category systems for classifying ways of coping.2,638 cited
  • 2000A multilevel approach to theory and research in organizations: Contextual, temporal, and emergent processes.2,536 cited
  • 2003WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY.2,283 cited
  • 2000Mood and temperament1,187 cited
  • 1995Effects of self-focused rumination on negative thinking and interpersonal problem solving.

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,163 cited
  • 1993Effects of rumination and distraction on naturally occurring depressed mood1,000 cited
  • 2004The customer is not always right: customer aggression and emotion regulation of service employees936 cited
  • Cited by

    • 2014Third parties’ reactions to the abusive supervision of coworkers.337 cited
    • 2014Work–family conflict, emotional exhaustion, and displaced aggression toward others: The moderating roles of workplace interpersonal conflict and perceived managerial family support.317 cited
    • 2014Customer Mistreatment, Employee Health, and Job Performance272 cited
    • 2019Effects of Customer Incivility on Frontline Employees and the Moderating Role of Supervisor Leadership Style204 cited
    • 2016Resilience: A Review Using a Grounded Integrated Occupational Approach174 cited
    • 2017A Social Mindfulness Approach to Understanding Experienced Customer Mistreatment: A Within-person Field Experiment154 cited
    • 2015Daily Cyber Incivility and Distress: The Moderating Roles of Resources at Work and Home153 cited
    • 2020Seeing from a short-term perspective: When and why daily abusive supervisor behavior yields functional and dysfunctional consequences.152 cited
    • 2016Feeling bad and doing good: The effect of customer mistreatment on service employee's daily display of helping behaviors140 cited
    • 2020When work is wanted after hours: Testing weekly stress of information communication technology demands using boundary theory139 cited
    • 2015Management commitment to the ecological environment and employees: Implications for employee attitudes and citizenship behaviors121 cited
    • 2021How Other- and Self-Compassion Reduce Burnout through Resource Replenishment119 cited
    • 2015Extending the multifoci perspective: The role of supervisor justice and moral identity in the relationship between customer justice and customer-directed sabotage.117 cited
    • 2015The effect of positive work reflection during leisure time on affective well‐being: Results from three diary studies117 cited
    • 2017Rumination for innovation? Analysing the longitudinal effects of work-related rumination on creativity at work and off-job recovery108 cited
    • 2018Good actors but bad apples: Deviant consequences of daily impression management at work.104 cited