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Customer Service in Industrial Marketing: Hedge Against Competition
8 references·1 citing·40 second hop
Customer Service in Industrial Marketing: Hedge Against Competition (1987)Customer Service in Industrial Marketing:…Competition, Strategy, and Price Dynamics: A Theoretical and Empirical Investigation (1985)Competition, Strategy, and Pr…Rating industrial advertisements (1984)Rating industrial advertiseme…Purchasing Performance Measurement and Evaluation (1984)Purchasing Performance Measur…International Purchasing: Characteristics and Implementation (1984)International Purchasing: Cha…Buyer/seller relationships in international industrial markets (1984)Buyer/seller relationships in…Do a value analysis of your customer base (1982)Do a value analysis of your c…Customer service as a marketing strategy (1981)Customer service as a marketi…MANAGEMENT ACCOUNTING (1978)MANAGEMENT ACCOUNTINGChanging Role and Relevance of Purchasing: Impact on Organizational Effectiveness (1993)Changing Role and Relevance o…Techniques of value analysis and engineering (1961)International Marketing Review (1990)The Moderating Effects of Internal Orientation and Market Orientation on the Relationships between Commitment and Transportation Service: An Approach to International Freight Forwarders (2014)Journal of Business Logistics (2018)A Model for Predictive Measurements of Advertising Effectiveness (1961)A Model for Predictive Measurements of Advertising Effectiveness (1961)Information Response Models: An Integrated Approach (1982)The total cost approach to distribution (1965)Book Review: Business Logistics Management (1973)Logistical Management (1976)Telemarketing: Supplement to field sales (1985)Erratum (1994)Product services: from a service supporting the product to a service supporting the client (2001)A general canonical correlation index. (1968)Transaction-Cost Economics: The Governance of Contractual Relations (1979)The Development of Buyer‐Seller Relationships in Industrial Markets (1980)Interaction, relationships and networks in business markets: an evolving perspective (1996)Organizational buying behavior: Toward an integrative framework (1996)The Effects of Organizational Differences and Trust on the Effectiveness of Selling Partner Relationships (1997)Diffusion of Innovations (1963)A New Product Growth for Model Consumer Durables (1969)Product and Price Competition in a Duopoly (1988)New Product Diffusion Models in Marketing: A Review and Directions for Research (1990)New Product Diffusion Models in Marketing: A Review and Directions for Research (1991)Diffusion of Innovations 1 (2019)Problems in the Measurement of Organizational Effectiveness (1975)Purchasing and materials management (1980)“Just‐In‐Time” Production and Purchasing (1983)A portfolio approach to the development of differentiated purchasing strategies (2003)Overcoming the main barriers in initiating and using purchasing-BSCs (2004)When excessive cost savings measurement drowns the objectives (2008)Does customer portfolio analysis relate to customer performance? An empirical analysis of alternative strategic perspective (2004)Computer assisted customer churn management: State-of-the-art and future trends (2005)From goods to service(s): Divergences and convergences of logics (2008)Importer Behavior: the neglected Counterpart of International Exchange (1997)THE IMPACT OF LOCAL CONTENT RULES ON GLOBAL SOURCING DECISIONS (1997)Moderating the impact of global sourcing on inventories through supply chain management (2010)Developing a Theory of Reverse Logistics (2000)Here a Chief, There a Chief: The Rise of the CFO in the American Firm (2004)Sustainability accounting—a brief history and conceptual framework (2005)
this work references cited by second hop

References

  • 1984Buyer/seller relationships in international industrial markets212 cited
  • 1978MANAGEMENT ACCOUNTING209 cited
  • 1985Competition, Strategy, and Price Dynamics: A Theoretical and Empirical Investigation123 cited
  • 1984International Purchasing: Characteristics and Implementation90 cited
  • 1984Purchasing Performance Measurement and Evaluation46 cited
  • 1982Do a value analysis of your customer base32 cited
  • 1981Customer service as a marketing strategy27 cited
  • 1984Rating industrial advertisements12 cited

Cited by

  • 1993Changing Role and Relevance of Purchasing: Impact on Organizational Effectiveness9 cited

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