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Investigating the antecedents and consequences of burnout and isolation among flight attendants
16 references·16 citing·35 second hopsampled
Investigating the antecedents and consequences of burnout and isolation among flight attendants (2011)Investigating the antecedents and consequ…A New Model of Work Role Performance: Positive Behavior in Uncertain and Interdependent Contexts (2007)A New Model of Work Role Perf…Burnout and work engagement among teachers (2005)Burnout and work engagement a…Using the job demands‐resources model to predict burnout and performance (2004)Using the job demands‐resourc…Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study (2004)Job demands, job resources, a…The job demands-resources model of burnout. (2001)The job demands-resources mod…Job Burnout (2001)Job BurnoutHELPING AND VOICE EXTRA-ROLE BEHAVIORS: EVIDENCE OF CONSTRUCT AND PREDICTIVE VALIDITY. (1998)HELPING AND VOICE EXTRA-ROLE …Development and validation of work-family conflict and family-work conflict scales. (1996)Development and validation of…Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors (1991)Job Satisfaction and Organiza…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Sources of Conflict between Work and Family Roles (1985)Sources of Conflict between W…Sources of Conflict Between Work and Family Roles (1985)Sources of Conflict Between W…The Managed Heart (1983)The Managed HeartEvaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign (1979)Job Demands, Job Decision Lat…The link between burnout and job performance: a meta-analysis (2023)The link between burnout and …Is your working life good? Alienation in the nexus between job characteristics and organizational citizenship behavior of hospitality frontline employees (2023)Is your working life good? Al…Effect of Transformational Leadership on Job Satisfaction, Innovative Behavior, and Work Performance: A Conceptual Review (2022)Effect of Transformational Le…WORKPLACE ISOLATION: A SYSTEMATIC REVIEW AND SYNTHESIS (2021)WORKPLACE ISOLATION: A SYSTEM…Consumer aggression and frontline employees’ turnover intention: The role of job anxiety, organizational support, and obligation feeling (2021)Consumer aggression and front…Reducing turnover intention: perceived organizational support for frontline employees (2020)Reducing turnover intention: …Attitudinal and behavioral outcomes of work-life balance among hotel employees: The mediating role of psychological contract breach (2020)Attitudinal and behavioral ou…Psychological entitlement, egoistic deprivation and deviant behavior among cabin crews: an attribution theory perspective (2018)Psychological entitlement, eg…Customer incivility and employees' outcomes in the hotel: Testing the mediating role of emotional exhaustion (2018)Customer incivility and emplo…An empirical investigation of antecedent and consequences of internal brand equity: Evidence from the airline industry (2018)An empirical investigation of…How does salesperson connectedness impact performance? It depends upon the level of internal volatility (2017)How does salesperson connecte…Perceived organizational support as the mediator of the relationships between high-performance work practices and counter-productive work behavior: Evidence from airline industry (2016)Perceived organizational supp…A combined MCDM model based on DEMATEL and ANP for the selection of airline service quality improvement criteria: A study based on the Taiwanese airline industry (2016)A combined MCDM model based o…High-performance work practices, career satisfaction, and service recovery performance: a study of flight attendants (2015)High-performance work practic…Investigating the moderating effects of service climate on personality, motivation, social support, and performance among flight attendants (2014)Investigating the moderating …Investigating the effects of job demands and job resources on cabin crew safety behaviors (2013)Investigating the effects of …Employee-Organization Linkages: The Psychology of Commitment, Absenteeism, and Turnover. (1984)Research in Organizational Behavior (1984)Organizational Citizenship Behavior: The Good Soldier Syndrome. (1988)The Commitment-Trust Theory of Relationship Marketing (1994)AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS. (1995)Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. (2001)Development of the Job Diagnostic Survey. (1975)The Job Demands‐Resources model: state of the art (2007)Job demands–resources theory: Taking stock and looking forward. (2016)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Intraclass correlations: Uses in assessing rater reliability. (1979)Stress, appraisal, and coping (1985)The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach (2002)Stress: Appraisal and Coping (2013)Intrinsic Motivation and Self-Determination in Human Behavior (1985)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)The Measurement of Work Engagement With a Short Questionnaire (2006)Handbook of Industrial and Organizational Psychology. (1977)The Social Psychology of Organizations, (2nd Ed) (1979)The Social Psychology of Organizations. (1979)Antecedents and outcomes of work-family conflict: Testing a model of the work-family interface. (1992)The measurement of experienced burnout (1981)Maslach burnout inventory manual (1996)Subjective well-being: Three decades of progress. (1999)CONSEQUENCES OF ABUSIVE SUPERVISION. (2000)Construction and Initial Validation of a Multidimensional Measure of Work–Family Conflict (2000)Work/Family Border Theory: A New Theory of Work/Family Balance (2000)When to use and how to report the results of PLS-SEM (2018)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 2001The job demands-resources model of burnout.13,574 cited
  • 2001Job Burnout12,831 cited
  • 1979Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign12,591 cited
  • 2004Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study9,290 cited
  • 1985Sources of Conflict between Work and Family Roles6,455 cited
  • 1991Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors6,266 cited
  • 1985Sources of Conflict Between Work and Family Roles5,115 cited
  • 1996Development and validation of work-family conflict and family-work conflict scales.3,863 cited
  • 1998HELPING AND VOICE EXTRA-ROLE BEHAVIORS: EVIDENCE OF CONSTRUCT AND PREDICTIVE VALIDITY.3,173 cited
  • 2005Burnout and work engagement among teachers3,065 cited
  • 2004Using the job demands‐resources model to predict burnout and performance2,564 cited
  • 2007

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A New Model of Work Role Performance: Positive Behavior in Uncertain and Interdependent Contexts
2,530 cited
  • 1983The Managed Heart2,165 cited
  • Cited by

    • 2018Customer incivility and employees' outcomes in the hotel: Testing the mediating role of emotional exhaustion220 cited
    • 2016A combined MCDM model based on DEMATEL and ANP for the selection of airline service quality improvement criteria: A study based on the Taiwanese airline industry97 cited
    • 2020Attitudinal and behavioral outcomes of work-life balance among hotel employees: The mediating role of psychological contract breach88 cited
    • 2015High-performance work practices, career satisfaction, and service recovery performance: a study of flight attendants87 cited
    • 2020Reducing turnover intention: perceived organizational support for frontline employees86 cited
    • 2016Perceived organizational support as the mediator of the relationships between high-performance work practices and counter-productive work behavior: Evidence from airline industry77 cited
    • 2013Investigating the effects of job demands and job resources on cabin crew safety behaviors67 cited
    • 2023The link between burnout and job performance: a meta-analysis61 cited
    • 2021Consumer aggression and frontline employees’ turnover intention: The role of job anxiety, organizational support, and obligation feeling57 cited
    • 2014Investigating the moderating effects of service climate on personality, motivation, social support, and performance among flight attendants51 cited
    • 2017How does salesperson connectedness impact performance? It depends upon the level of internal volatility36 cited
    • 2018An empirical investigation of antecedent and consequences of internal brand equity: Evidence from the airline industry36 cited
    • 2022Effect of Transformational Leadership on Job Satisfaction, Innovative Behavior, and Work Performance: A Conceptual Review35 cited
    • 2018Psychological entitlement, egoistic deprivation and deviant behavior among cabin crews: an attribution theory perspective28 cited
    • 2021WORKPLACE ISOLATION: A SYSTEMATIC REVIEW AND SYNTHESIS26 cited
    • 2023Is your working life good? Alienation in the nexus between job characteristics and organizational citizenship behavior of hospitality frontline employees23 cited