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The Space before Action: The Role of Peer Discussion Groups in Frontline Service Provision
16 references·7 citing·42 second hop
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References

  • 1999Communities of practice learning, meaning, and identity28,353 cited
  • 1999Psychological Safety and Learning Behavior in Work Teams11,982 cited
  • 1986Research in Organizational Behavior.10,897 cited
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  • 2003Reconceptualizing Organizational Routines as a Source of Flexibility and Change4,008 cited
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  • 2005Deepening Democracy: Institutional Innovations in Empowered Participatory Governance1,106 cited
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  • 2011Policy Work: Street-Level Organizations Under New Managerialism751 cited
  • 1999Getting agencies to work together: the practice and theory of managerial craftsmanship

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734 cited
  • 2001Motivation for Compliance with Environmental Regulations575 cited
  • Cited by

    • 2021Frontline social service as a battlefield: Insights from street‐level bureaucrats' interactions with violent clients22 cited
    • 2021Social workers as state and citizen-agents. How social workers in a German, Dutch and Flemish public welfare organisation manage this dual responsibility in practice16 cited
    • 2023The Performance and Development of Deliberative Routines: A Practice-Based Ethnographic Study13 cited
    • 2020Managing multiple accountability perspectives and expectations in practice. A scoping review of the use of accountability mechanisms by social workers12 cited
    • 2017The managerial and relational dimensions of public-nonprofit human service contracting12 cited
    • 2023Relational Mechanisms to Explain Collective Performance Data Use6 cited
    • 2025Functional team diversity in frontline service delivery: explaining teamwork attitudes among public service professionals3 cited