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Customer Satisfaction and Loyalty to British Supermarkets
16 references·0 citing·45 second hop
Customer Satisfaction and Loyalty to British Supermarkets (2007)Customer Satisfaction and Loyalty to Brit…The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)The four levels of loyalty an…Determining Attribute Importance in a Service Satisfaction Model (2004)Determining Attribute Importa…Service Equity, Satisfaction, and Loyalty: From Transaction-Specific to Cumulative Evaluations (2003)Service Equity, Satisfaction,…Inter‐relationships among store images, store satisfaction, and store loyalty among Korea discount retail patrons (2003)Inter‐relationships among sto…Information Rules: A Strategic Guide to the Network Economy (2000)Information Rules: A Strategi…An examination of the relationship between service quality, customer satisfaction, and store loyalty (2000)An examination of the relatio…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Information Rules: A Strategic Guide to the Network Economy (1999)Information Rules: A Strategi…Customer value: The next source for competitive advantage (1997)Customer value: The next sour…Closeness, strength, and satisfaction: Examining the nature of relationships between providers of financial services and their retail customers (1997)Closeness, strength, and sati…The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study (1996)The relationships of customer…LEARNING FROM CUSTOMER DEFECTIONS (1996)LEARNING FROM CUSTOMER DEFECT…Why Satisfied Customers Defect (1995)Why Satisfied Customers DefectLoyalty to supermarkets (1995)Loyalty to supermarketsA National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)The Behavioral Consequences of Service Quality (1996)Customer perceptions of e‐service quality in online shopping (2005)Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study (2008)Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)Strategic Management and Marketing in the Service Sector (1984)Putting the Service-Profit Chain to Work (1994)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Understanding Relationship Marketing Outcomes (2002)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer perceived value: The development of a multiple item scale (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Advances in Consumer Research (2025)Mobilizing Invisible Assets (1987)Increasing Returns and Path Dependence in the Economy. 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(1988)Comparative fit indexes in structural models. (1990)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)CSR and customer loyalty: The roles of trust, customer identification with the company and satisfaction (2013)Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies (2015)E‐satisfaction and e‐loyalty: A contingency framework (2003)A Knowledge Accessing Theory of Strategic Alliances (2003)The Knowledge Economy (2004)From Strategy to Business Models and onto Tactics (2010)
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References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence19,034 cited
  • 1999Whence Consumer Loyalty?10,801 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,704 cited
  • 1997Customer value: The next source for competitive advantage4,739 cited
  • 2000Information Rules: A Strategic Guide to the Network Economy4,416 cited
  • 1999Information Rules: A Strategic Guide to the Network Economy2,560 cited
  • 1995Why Satisfied Customers Defect2,230 cited
  • 1996The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study1,913 cited
  • 2004The four levels of loyalty and the pivotal role of trust: a study of online service dynamics1,447 cited
  • 2000An examination of the relationship between service quality, customer satisfaction, and store loyalty839 cited
  • 1996LEARNING FROM CUSTOMER DEFECTIONS793 cited
  • 2003Service Equity, Satisfaction, and Loyalty: From Transaction-Specific to Cumulative Evaluations489 cited
  • 1997Closeness, strength, and satisfaction: Examining the nature of relationships between providers of financial services and their retail customers407 cited
  • 2004Determining Attribute Importance in a Service Satisfaction Model224 cited

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  • 2003Inter‐relationships among store images, store satisfaction, and store loyalty among Korea discount retail patrons190 cited
  • 1995Loyalty to supermarkets116 cited
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