Leader--member exchange, differentiation, and psychological contract fulfillment: A multilevel examination.

David Henderson · Sandy J. Wayne · Lynn M. Shore · William H. Bommer · Lois E. Tetrick

389 citations0/0 files storedJournal of Applied Psychology

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Job Satisfaction and Organizational Behavior Employee Performance and Management Team Dynamics and Performance

Abstract

Prior integrations of the leader-member exchange (LMX) and psychological contract literatures have not clarified how within-group LMX differentiation influences employees' attitudes and behaviors in the employment relationship. Therefore, using a sample of 278 members and managers of 31 intact work groups at 4 manufacturing plants, the authors examined how LMX operating at the within-group level (relative LMX, or RLMX) and the group level influenced perceptions of psychological contract fulfillment and employee-level outcomes. Controlling for individual-level perceptions of LMX quality, results indicated a positive relationship between RLMX and fulfillment, which was strengthened as group-level variability in LMX quality increased. Perceptions of fulfillment mediated the relationship between RLMX and performance and sportsmanship behaviors. The importance of conceptualizing LMX as simultaneously operating at multiple levels is highlighted.

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References

1954A Theory of Social Comparison Processes 1965Exchange and Power in Social Life.1960The Norm of Reciprocity: A Preliminary Statement 2013Handbook of Social Psychology 1995Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective 1991Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors 1990Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors 1988Organizational Citizenship Behavior: The Good Soldier Syndrome.

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2010Good Citizens in Poor-Quality Relationships: Idiosyncratic Deals as a Substitute for Relationship Quality 2016Affective Events and the Development of Leader-Member Exchange 2012Transformational leadership, relationship quality, and employee performance during continuous incremental organizational change 2009Considering context in psychological leadership research 2010

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