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Strategic positioning, human capital, and performance in service organizations: a customer interaction approach

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References

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1994Competitive Advantage Through People2,534 cited

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2001DIRECT AND MODERATING EFFECTS OF HUMAN CAPITAL ON STRATEGY AND PERFORMANCE IN PROFESSIONAL SERVICE FIRMS: A RESOURCE-BASED PERSPECTIVE.2,365 cited

1996HUMAN RESOURCE MANAGEMENT, MANUFACTURING STRATEGY, AND FIRM PERFORMANCE.2,274 cited

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