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The Role of Organizational Commitment and Job Satisfaction in Communication Satisfaction and Productivity Relationship: A Test of Multiple Mediation Model The purpose of this study is to determine the potential relationship between communication satisfaction and productivity. Further, we aim to reveal the role of organizational commitment and job satisfaction in this relationship. Survey method is used by collecting data from a sample of 339 specialist and assistant specialist in public institutions in Ankara. Data is analyzed by bootstrapping method, which is based on 5000 bootstrap samples in 95% confidence interval. The results show that communication satisfaction positively affects productivity. Also, organizational commitment and job satisfaction play multiple mediating roles in the relationship between communication satisfaction and productivity
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