References

• 1953Die Betriebswirtschaft4,537 cited
• 2000Frictionless Commerce? A Comparison of Internet and Conventional Retailers2,478 cited
• 1997Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces2,234 cited
• 2001Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology.2,165 cited
• 1997The Bullwhip Effect In Supply Chains 12,102 cited
• 1997Exploring the Implications of the Internet for Consumer Marketing1,380 cited
• 1999The Value of Internet Commerce to the Customer810 cited
• 2001An online prepurchase intentions model789 cited
• 2001Customer adoption of e‐service: an experimental study554 cited
• 2000Adoption of Internet shopping: the role of consumer innovativeness553 cited
• 1999Strategies for reducing consumers’ risk aversion in Internet shopping528 cited
• 1998Consumer purchasing on the Internet:237 cited
• 2001Will the growth of multi-channel retailing diminish the pricing efficiency of the web?227 cited
• 1999Handbuch Kundenbindungsmanagement223 cited
• 1993