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Process benchmarking as a market research tool for strategic planning

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References

1980Competitive Strategy: Techniques for Analyzing Industries and Competitors16,592 cited
1991The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation9,697 cited
1989Benchmarking: the search for industry best practices that lead to superior performance1,645 cited
1982Competitive strategy: Techniques for analysing industries and competitors1,378 cited
1993The efficiency of financial institutions: A review and preview of research past, present and future964 cited
1999Operations, Quality, and Profitability in the Provision of Banking Services297 cited
1993Strategic Benchmarking: How to Rate Your Company's Performance against the World's Best283 cited
1995Benchmarking for best practices: winning through innovative adaptation272 cited
1999Industrial benchmarking for competitive advantage44 cited
1964A Survey of Marketing Research41 cited

Cited by

2010A framework of total value orientation for strategic outsourcing decisions18 cited
2002Process benchmarking: an application to lending products16 cited
2014Benchmarking to improve a strategy and marketing in pharmaceuticals15 cited
2010The need for adaptive processes of benchmarking in small business‐to‐business services14 cited

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