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Commercial and interpersonal relationships; Using the structure of interpersonal relationships to understand individual-to-individual, individual-to-firm, and firm-to-firm relationships in commerce
16 references·16 citing·41 second hopsampled
Commercial and interpersonal relationships; Using the structure of interpersonal relationships to understand individual-to-individual, individual-to-firm, and firm-to-firm relationships in commerce (1996)Commercial and interpersonal relationship…Consumer Trade-Offs and the Evaluation of Services (1995)Consumer Trade-Offs and the E…Robust Action and the Rise of the Medici, 1400-1434 (1993)Robust Action and the Rise of…Factors Affecting Trust in Market Research Relationships (1993)Factors Affecting Trust in Ma…Do Norms Matter in Marketing Relationships? (1992)Do Norms Matter in Marketing …Interfirm Adaptation in Business Relationships (1991)Interfirm Adaptation in Busin…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)A Model of Distributor Firm a…Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry (1987)Effects of Relationship Marke…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…A Role Theory Perspective on Dyadic Interactions: The Service Encounter (1985)A Role Theory Perspective on …Emerging perspectives on services marketing (1983)Emerging perspectives on serv…The Development of Buyer‐Seller Relationships in Industrial Markets (1980)The Development of Buyer‐Sell…Marketing as Exchange (1975)Marketing as ExchangeThe Strength of Weak Ties (1973)The Strength of Weak TiesBroadening the Concept of Marketing (1969)Broadening the Concept of Mar…Interpersonal Diagnosis of Personality (1957)Interpersonal Diagnosis of Pe…“Thanks for watching”. The effectiveness of YouTube vlogendorsements (2018)“Thanks for watching”. The ef…The Space Between Us: A Social-Functional Emotions View of Ambivalent and Indifferent Workplace Relationships (2017)The Space Between Us: A Socia…The role of social network websites in the consumer–brand relationship (2014)The role of social network we…Marketing activity, blogging and sales (2012)Marketing activity, blogging …Interpersonal trust in commercial relationships (2010)Interpersonal trust in commer…A comprehensive model of customer trust in two retail stores (2009)A comprehensive model of cust…Psychological Ownership Theory: An Exploratory Application in the Restaurant Industry (2008)Psychological Ownership Theor…Is Firm Trust Essential in a Trusted Environment? how Trust in the Business Context Influences Customers (2008)Is Firm Trust Essential in a …Use of relationship marketing programs in building customer–salesperson and customer–firm relationships: Differential influences on financial outcomes (2007)Use of relationship marketing…Toward a Theoretical Framework of Collaborative Destination Marketing (2007)Toward a Theoretical Framewor…Customer orientation, relationship quality, and relational benefits to the firm (2007)Customer orientation, relatio…Trust in managerial relationships (2003)Trust in managerial relations…The effect of relationship dimensions on interpersonal and interorganizational commitment in organizations conducting business between Australia and China (2001)The effect of relationship di…Customer Loyalty to the Salesperson and the Store: Examining Relationship Customers in an Upscale Retail Context (2000)Customer Loyalty to the Sales…The effect of channel relationships and guanxi on the performance of inter-province export ventures in the People's Republic of China (1999)The effect of channel relatio…Relationship Quality and Buyer–Seller Interactions in Channels of Distribution (1999)Relationship Quality and Buye…Markets and Hierarchies: Analysis and Antitrust Implications. (1976)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)The Commitment-Trust Theory of Relationship Marketing (1994)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Exchange and Power in Social Life (2017)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Framing of Decisions and the Psychology of Choice (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Trust and TAM in Online Shopping: An Integrated Model1 (2003)The Civilization of the Renaissance in Italy (1946)The Gift: Forms and Functions of Exchange in Archaic Societies. (1956)What Is Agency? (1998)The Network Structure Of Social Capital (2000)Structural Holes and Good Ideas (2004)What Is Meant by Services? (1966)An Investigation into the Determinants of Customer Satisfaction (1982)Customer satisfaction, customer retention, and market share (1993)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Mind, Self, and Society (2015)Judgment under Uncertainty: Heuristics and Biases (1974)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Economic Action and Social Structure: The Problem of Embeddedness (1985)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)The Psychology of Interpersonal Relations. (1958)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Social Capital: Prospects for a New Concept (2002)The Benefits of Facebook “Friends:” Social Capital and College Students’ Use of Online Social Network Sites (2007)The Interpersonal Theory of Psychiatry (2013)Diffusion of Innovations 1 (2019)The Nature of the Firm (1937)The Economics of Organization: The Transaction Cost Approach (1981)Evolving to a New Dominant Logic for Marketing (2003)Institutions and axioms: an extension and update of service-dominant logic (2015)The External Control of Organizations. (1978)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Negative affectivity: The disposition to experience aversive emotional states. (1984)An Introduction to the Five‐Factor Model and Its Applications (1992)A personality trait-based interactionist model of job performance. (2003)
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References

  • 1973The Strength of Weak Ties40,446 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 1993Factors Affecting Trust in Market Research Relationships3,649 cited
  • 1992Do Norms Matter in Marketing Relationships?2,412 cited
  • 1993Robust Action and the Rise of the Medici, 1400-14342,279 cited
  • 1957Interpersonal Diagnosis of Personality2,272 cited
  • 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,003 cited
  • 1969Broadening the Concept of Marketing1,762 cited
  • 1975Marketing as Exchange1,648 cited
  • 1980The Development of Buyer‐Seller Relationships in Industrial Markets1,300 cited
  • 1991Interfirm Adaptation in Business Relationships1,092 cited
  • 1983Emerging perspectives on services marketing1,018 cited
  • 1987Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry977 cited
  • 1995Consumer Trade-Offs and the Evaluation of Services

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774 cited

Cited by

  • 2007Customer orientation, relationship quality, and relational benefits to the firm269 cited
  • 2001The effect of relationship dimensions on interpersonal and interorganizational commitment in organizations conducting business between Australia and China266 cited
  • 2018“Thanks for watching”. The effectiveness of YouTube vlogendorsements253 cited
  • 2000Customer Loyalty to the Salesperson and the Store: Examining Relationship Customers in an Upscale Retail Context239 cited
  • 2007Use of relationship marketing programs in building customer–salesperson and customer–firm relationships: Differential influences on financial outcomes238 cited
  • 2008Is Firm Trust Essential in a Trusted Environment? how Trust in the Business Context Influences Customers234 cited
  • 2007Toward a Theoretical Framework of Collaborative Destination Marketing226 cited
  • 2014The role of social network websites in the consumer–brand relationship224 cited
  • 2003Trust in managerial relationships222 cited
  • 1999The effect of channel relationships and guanxi on the performance of inter-province export ventures in the People's Republic of China214 cited
  • 1999Relationship Quality and Buyer–Seller Interactions in Channels of Distribution213 cited
  • 2012Marketing activity, blogging and sales213 cited
  • 2008Psychological Ownership Theory: An Exploratory Application in the Restaurant Industry211 cited
  • 2009A comprehensive model of customer trust in two retail stores191 cited
  • 2010Interpersonal trust in commercial relationships189 cited
  • 2017The Space Between Us: A Social-Functional Emotions View of Ambivalent and Indifferent Workplace Relationships172 cited