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Quality Standards in the Public Sector: Differences Between Italy and the UK in the Citizen’s Charter initiative

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References

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2006ISO 9000 in the public sector: a successful case from Australia44 cited
2014Avaliando reformas da gestão pública: uma perspectiva internacional34 cited
2003Bureaucratic Power and the NPM Reforms in Korea34 cited
2006

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Service Charters in Spain: Transparency and Citizen Empowerment or Government Marketing?

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2003Quality management in the Turkish public sector: a survey25 cited

2019Quality improvement for all seasons: Administrative doctrines after New Public Management16 cited

2008Innovations in public management and governance in Italy9 cited