Articlebronze2005

Representative Bureaucracy, Organizational Strategy, and Public Service Performance: An Empirical Analysis of English Local Government

223 citations0/0 files storedJournal of Public Administration Research and Theory

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Public Policy and Administration Research Public Administration and Governance Public Administration in Developing Nations

Abstract

The theory of representative bureaucracy suggests that organizations perform better if their workforces reflect the characteristics of their constituent populations. The management literature implies that the impact of representative bureaucracy is contingent on organizational strategy. Our empirical evidence on English local government is inconsistent with the basic theory of representative bureaucracy but supports a moderating effect of organizational strategy. Representative bureaucracy is negatively associated with citizens' perceptions of local authority performance. However, organizations pursuing a prospector strategy are able to mitigate this negative relationship.

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References

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