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The moderating effect of brand image on public relations perception and customer loyalty
16 references·16 citing·40 second hopsampled
The moderating effect of brand image on public relations perception and customer loyalty (2008)The moderating effect of brand image on p…The Social Identity Theory of Intergroup Behavior (2004)The Social Identity Theory of…Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Trust, Value, and Lo…The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility (2001)Does Doing Good Always Lead t…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…Dimensions of Brand Personality (1997)Dimensions of Brand Personali…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Organizational Images and Member Identification (1994)Organizational Images and Mem…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Conceptualizing, Measuring, a…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Possessions and the Extended Self (1988)Possessions and the Extended …The Elaboration Likelihood Model of Persuasion (1986)The Elaboration Likelihood Mo…Linking brand and competitive advantage: The mediating effect of positioning and market orientation (2022)Linking brand and competitive…Effect of Corporate Social Responsibility on Consumer Satisfaction and Consumer Loyalty of Private Banking Companies in Peru (2022)Effect of Corporate Social Re…How does promotion mix affect brand equity? Insights from a mixed-methods study of low involvement products (2021)How does promotion mix affect…Elucidating green branding among Muslim consumers: the nexus of green brand love, image, trust and attitude (2021)Elucidating green branding am…Creating consumer-based brand equity for customers by brand experience (2019)Creating consumer-based brand…How Should You Tweet?: The Effect of Crisis Response Voices, Strategy, and Prior Brand Attitude in Social Media Crisis Communication (2017)How Should You Tweet?: The Ef…Factors influencing clothing interest and purchase intention: a study of Generation Y consumers in Malaysia (2017)Factors influencing clothing …The role of functional and symbolic brand associations on brand loyalty (2015)The role of functional and sy…The impact of corporate social responsibility on brand loyalty. (2015)The impact of corporate socia…The Effects of Brand Image on Customer Satisfaction and Loyalty Intention in Retail Super Market Chain UK (2015)The Effects of Brand Image on…Effects of Brand Love, Personality and Image on Word of Mouth; the Case of Local Fashion Brands Among Young Consumers (2015)Effects of Brand Love, Person…Corporate Image: A Strategy for Enhancing Customer Loyalty and Profitability (2015)Corporate Image: A Strategy f…Conceptualizing and Measuring Perceived Quality, Brand Awareness, and Brand Image Composition of Brand Loyalty (2015)Conceptualizing and Measuring…Conceptualization of a holistic brand image measure for fashion-related brands (2015)Conceptualization of a holist…Customer Brand Loyalty (2010)Customer Brand LoyaltyCultural value, consumption value, and global brand image: A cross‐national study (2009)Cultural value, consumption v…A Theory of Cognitive Dissonance (1957)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)The Persuasion Knowledge Model: How People Cope with Persuasion Attempts (1994)Communication and Persuasion: Central and Peripheral Routes to Attitude Change (2015)Using social and behavioural science to support COVID-19 pandemic response (2020)Psychology of intergroup relations (1986)Illusion and well-being: A social psychological perspective on mental health. 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(1999)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Some antecedents and outcomes of brand love (2006)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)
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References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity14,745 cited
  • 2004The Social Identity Theory of Intergroup Behavior13,460 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1988Possessions and the Extended Self9,050 cited
  • 1986The Elaboration Likelihood Model of Persuasion8,811 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1997Dimensions of Brand Personality5,056 cited
  • 1994Organizational Images and Member Identification4,912 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 2001Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility

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4,659 cited
  • 2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,193 cited
  • Cited by

    • 2009Cultural value, consumption value, and global brand image: A cross‐national study116 cited
    • 2015Conceptualization of a holistic brand image measure for fashion-related brands100 cited
    • 2021How does promotion mix affect brand equity? Insights from a mixed-methods study of low involvement products98 cited
    • 2015The Effects of Brand Image on Customer Satisfaction and Loyalty Intention in Retail Super Market Chain UK85 cited
    • 2015Effects of Brand Love, Personality and Image on Word of Mouth; the Case of Local Fashion Brands Among Young Consumers81 cited
    • 2015The role of functional and symbolic brand associations on brand loyalty78 cited
    • 2022Effect of Corporate Social Responsibility on Consumer Satisfaction and Consumer Loyalty of Private Banking Companies in Peru77 cited
    • 2021Elucidating green branding among Muslim consumers: the nexus of green brand love, image, trust and attitude75 cited
    • 2017Factors influencing clothing interest and purchase intention: a study of Generation Y consumers in Malaysia74 cited
    • 2010Customer Brand Loyalty72 cited
    • 2022Linking brand and competitive advantage: The mediating effect of positioning and market orientation64 cited
    • 2015Conceptualizing and Measuring Perceived Quality, Brand Awareness, and Brand Image Composition of Brand Loyalty58 cited
    • 2015Corporate Image: A Strategy for Enhancing Customer Loyalty and Profitability49 cited
    • 2017How Should You Tweet?: The Effect of Crisis Response Voices, Strategy, and Prior Brand Attitude in Social Media Crisis Communication45 cited
    • 2019Creating consumer-based brand equity for customers by brand experience32 cited
    • 2015The impact of corporate social responsibility on brand loyalty.31 cited