Why do we trust? Moving beyond individual to dyadic perceptions.

Maria Yakovleva · Robert Werko

155 citations0/0 files storedJournal of Applied Psychology

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Team Dynamics and Performance Job Satisfaction and Organizational Behavior Knowledge Management and Sharing

Abstract

Trust between coworkers is critical to the success of organizations and teams. This is especially true for those who are geographically dispersed and who must interact virtually. The authors studied the factors related to the development of trust between pairs of coworkers (dyads) in a new product development team. Some of the members were colocated, and others worked virtually. Using the actor-partner interdependence model, the authors found reciprocal effects for propensity to trust and trust in dyads. They found that propensity has greater influence on trust for virtual dyads and that trust has less influence on organizational citizenship when partners are virtual. Trustworthiness was shown to fully mediate the influence of trusting predisposition on trust.

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References

1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 2000Bowling alone: the collapse and revival of American community 2000Social Capital in the Creation of Human Capital 1995An Integrative Model Of Organizational Trust 1998Social Capital, Intellectual Capital, and the Organizational Advantage 1982Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models 1998Not So Different After All: A Cross-Discipline View Of Trust 1991THE BIG FIVE PERSONALITY DIMENSIONS AND JOB PERFORMANCE: A META‐ANALYSIS

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2014It Isn’t Always Mutual 2015Diagnosing the locus of trust: A temporal perspective for trustor, trustee, and dyadic influences on perceived trustworthiness.2013Development and validation of a propensity to trust scale 2015Untangling the Networking Phenomenon 2017Changing the Perspective of Virtual Work: Building Virtual Intelligence at the Individual Level 2014

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