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Model of Customer Churn Prediction on Support Vector Machine · Study

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ArticleModel of Customer Churn Prediction on Support Vector Machine

Guoen Xia2008

Article2008

Model of Customer Churn Prediction on Support Vector Machine

Guoen Xia · Weidong Jin

161 citations·0/0 files stored·Systems Engineering - Theory & Practice

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Customer churn and segmentation Customer Service Quality and Loyalty Data Mining and Machine Learning Applications

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References

1995Customer Switching Behavior in Service Industries: An Exploratory Study 2000Customer Satisfaction Cues To Support Market Segmentation and Explain Switching Behavior 2002Turning telecommunications call details to churn prediction: a data mining approach 2004Determinants of subscriber churn and customer loyalty in the Korean mobile telephony market 2003A novel evolutionary data mining algorithm with applications to churn prediction 2000Predicting subscriber dissatisfaction and improving retention in the wireless telecommunications industry 1998When Customers Are Members: Customer Retention in Paid Membership Contexts

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2016Developing a prediction model for customer churn from electronic banking services using data mining 2020A Survey on Churn Analysis in Various Business Domains 2017Comparison of supervised machine learning techniques for customer churn prediction based on analysis of customer behavior 2011Churn analysis for an Iranian mobile operator 2013An effective hybrid learning system for telecommunication churn prediction 2017

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2020A Survey on Churn Analysis in Various Business Domainsarticle · 5 shared references 2015Review of Data Mining Techniques for Churn Prediction in Telecomarticle · 5 shared references 2019Effect of Friends’ Churn on Consumer Behavior in Mobile Networksarticle · 5 shared references 2018An enhanced ensemble classifier for telecom churn prediction using cost based uplift modellingarticle · 5 shared references 2016Customer churn prediction in the telecommunication sector using a rough set approacharticle · 4 shared references 2022Customer Churn in Retail E-Commerce Business: Spatial and Machine Learning Approacharticle · 4 shared references

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Year2008

Typearticle

Published2008-01-01

VenueSystems Engineering - Theory & Practice

ISSN-L1874-8651

Languageen

Citations161

Files0 public / 0

ShelfCustomer churn and segmentation

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doi10.1016/s1874-8651(09)60003-x

openalex_workW2039655141

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A churn prediction model for prepaid customers in telecom using fuzzy classifiers

2016Particle classification optimization-based BP network for telecommunication customer churn prediction

2017An efficient system for customer churn prediction through particle swarm optimization based feature selection model with simulated annealing