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The Relative Importance of Food, Atmosphere, and Fairness of Wait

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References

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Cited by

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2011New or repeat customers: How does physical environment influence their restaurant experience?439 cited
2018Loyalty toward online food delivery service: the role of e-service quality and food quality436 cited
2007Determinants of dining satisfaction and post-dining behavioral intentions342 cited
2008Are highly satisfied restaurant customers really different? A quality perception perspective314 cited
2014When Does the Devil Make Work? An Empirical Study of the Impact of Workload on Worker Productivity293 cited
2010Predictors of Relationship Quality and Loyalty in the Chain Restaurant Industry288 cited

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2016

Knowledge mapping of hospitality research − A visual analysis using CiteSpace

265 cited

2016The impact of social media reviews on restaurant performance: The moderating role of excellence certificate255 cited

2010Effects of perceived service fairness on emotions, and behavioral intentions in restaurants225 cited

2007Guest Satisfaction and Restaurant Performance218 cited

2012Impact of Restaurant Experience on Brand Image and Customer Loyalty: Moderating Role of Dining Motivation216 cited

2012Does perceived restaurant food healthiness matter? Its influence on value, satisfaction and revisit intentions in restaurant operations in South Korea216 cited

2020Service Quality, Perceived Value and Customer Satisfaction on Behavioral Intention in Restaurants: An Integrated Structural Model209 cited

2017Factors influencing word of mouth behaviour in the restaurant industry196 cited

2014The Roles of Value, Satisfaction, and Commitment in the Effect of Service Quality on Customer Loyalty in Hong Kong–Style Tea Restaurants167 cited