References

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• 2006Defection Detection: Measuring and Understanding the Predictive Accuracy of Customer Churn Models574 cited
• 2006Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques432 cited
• 2004Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting425 cited
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• 2005Customer segmentation and strategy development based on customer lifetime value: A case study338 cited
• 2006CRM at a pay-TV company: Using analytical models to reduce customer attrition by targeted marketing for subscription services241 cited
• 2004Investigating the role of product features in preventing customer churn, by using survival analysis and choice modeling: The case of financial services159 cited
• 2008Churn Prediction in Subscription Services: an Application of Support Vector Machines While Comparing Two Parameter-Selection Techniques123 cited
• 2005Customer Churn Prediction Using Improved One-Class Support Vector Machine102 cited
• 2008Credit Risk Management: Basic Concepts: Financial Risk Components, Rating Analysis, Models, Economic and Regulatory Capital93 cited
• 2009Credit Risk Management: Basic Concepts, Financial Risk Components, Rating Analysis, Models, Economic and Regulatory Capital91 cited