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The effects of customer contact on organizational structure and performance in service firms
16 references·3 citing·34 second hop
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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1977Institutionalized Organizations: Formal Structure as Myth and Ceremony28,271 cited
  • 1980Competitive Strategy: Techniques for Analyzing Industries and Competitors16,592 cited
  • 1985Competitive Advantage: Creating and Sustaining Superior Performance14,723 cited
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  • 1977The Population Ecology of Organizations7,614 cited
  • 1994The Management of Innovation7,253 cited
  • 1989Strategic management of small firms in hostile and benign environments5,979 cited
  • 1967Organization and environment5,198 cited
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  • 1972Characteristics of Organizational Environments and Perceived Environmental Uncertainty3,662 cited
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  • 1965The Causal Texture of Organizational Environments2,968 cited
  • 2015Structuring Organizations2,791 cited
  • 1987

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Three Types of Perceived Uncertainty About the Environment: State, Effect, and Response Uncertainty
2,649 cited

Cited by

  • 2015INTELLECTUAL CAPITAL AND INNOVATIONS: IS ORGANISATIONAL CAPITAL A MISSING LINK IN THE SERVICE SECTOR?33 cited
  • 2015Service firm capabilities and performance: Contingent analysis of customer contact22 cited
  • 2018Effects of the hospitality industry’s code of ethics on organizational performance6 cited