References

• 1979Prospect Theory: An Analysis of Decision under Risk48,459 cited
• 1988Prospect theory: An analysis of decision under risk32,475 cited
• 1998A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction1,948 cited
• 2003Customer satisfaction and loyalty in online and offline environments1,560 cited
• 1993Loyalty-based management.1,317 cited
• 2000Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value1,157 cited
• 1999A Dynamic Model of Customers’ Usage of Services: Usage as an Antecedent and Consequence of Satisfaction1,126 cited
• 2004The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research741 cited
• 2002Dynamic Customer Relationship Management: Incorporating Future Considerations into the Service Retention Decision611 cited
• 2003Customer attrition analysis for financial services using proportional hazard models430 cited
• 1997A Generalized Utility Model of Disappointment and Regret Effects on Post-Choice Valuation411 cited
• 1993Analyzing Duration Times in Marketing: Evidence for the Effectiveness of Hazard Rate Models299 cited
• 1998When Customers Are Members: Customer Retention in Paid Membership Contexts285 cited
• 2001The impact of satisfaction and payment equity on cross-buying