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‘People-work’: emotion management, stress and coping
16 references·7 citing·32 second hop
‘People-work’: emotion management, stress and coping (2004)‘People-work’: emotion management, stress…Jokes and their Relation to the Unconscious 1905 (2024)Jokes and their Relation to t…A Theory of Cognitive Dissonance (2017)A Theory of Cognitive Dissona…Social Psychology: Sociological Perspectives (2006)Social Psychology: Sociologic…Emotional Labor and Burnout: Comparing Two Perspectives of “People Work” (2002)Emotional Labor and Burnout: …Handbook of Organization Studies (1997)Handbook of Organization Stud…The Dimensions, Antecedents, and Consequences of Emotional Labor (1996)The Dimensions, Antecedents, …Emotional Labor in Service Roles: The Influence of Identity (1993)Emotional Labor in Service Ro…PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)PSYCHOLOGICAL CONDITIONS OF P…Expression of Emotion as Part of the Work Role (1987)Expression of Emotion as Part…The Managed Heart: Commercialization of Human Feeling (1985)The Managed Heart: Commercial…The Managed Heart: Commercialization of Human Feeling (1984)The Managed Heart: Commercial…Research in Organizational Behavior (1984)Research in Organizational Be…The measurement of experienced burnout (1981)The measurement of experience…Emotion Work, Feeling Rules, and Social Structure (1979)Emotion Work, Feeling Rules, …The Handbook of Social Psychology (1969)The Handbook of Social Psycho…A Theory of Cognitive Dissonance (1957)A Theory of Cognitive Dissona…A Meta-Analysis of the Relationships Between Emotional Intelligence and Employee Outcomes (2022)A Meta-Analysis of the Relati…Coping with Pastoral Burnout Using Christian Contemplative Practices (2021)Coping with Pastoral Burnout …Now You Do It, Now You Don’t: The Mixed Blessing of Creative Deviance as a Prosocial Behavior (2020)Now You Do It, Now You Don’t:…Using Appreciative Inquiry to develop, implement and evaluate a multi-organisation ‘Cultivating Compassion’ programme for health professionals and support staff (2016)Using Appreciative Inquiry to…Soul Pain (2015)Soul PainEmotional labour and negative job outcomes: An evaluation of the mediating role of emotional dissonance (2006)Emotional labour and negative…A health‐care model of emotional labour (2005)A health‐care model of emotio…The Presentation of Self in Everyday Life. (1956)Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Exchange and Power in Social Life (2017)Childhood and Society (2026)Stress, appraisal, and coping (1985)WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY. (2003)Stress: Appraisal and Coping (2013)Organizational Images and Member Identification (1994)Motivation and Personality (1997)Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. (2002)Antecedents and consequences of employee engagement (2006)The Discovery of Grounded Theory (2017)Staff Burn‐Out (1974)Development of the Job Diagnostic Survey. (1975)Development and validation of work-family conflict and family-work conflict scales. (1996)Job Burnout (2001)The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach (2002)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Prejudice, social stress, and mental health in lesbian, gay, and bisexual populations: Conceptual issues and research evidence. (2003)The case for motivated reasoning. (1990)Managing Legitimacy: Strategic and Institutional Approaches (1995)Doing Gender (1987)Rethinking authenticity in tourism experience (1999)Social Identity Theory and the Organization (1989)Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors (1991)Alumni and their alma mater: A partial test of the reformulated model of organizational identification (1992)FOUCAULT, POWER/KNOWLEDGE, AND ITS RELEVANCE FOR HUMAN RESOURCE MANAGEMENT (1993)Emotional transmission in the classroom: Exploring the relationship between teacher and student enjoyment. (2009)Generative AI at Work (2023)Inequity In Social Exchange (1965)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)
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  • 2002Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”2,356 cited
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Cited by

  • 2005A health‐care model of emotional labour198 cited
  • 2006Emotional labour and negative job outcomes: An evaluation of the mediating role of emotional dissonance183 cited
  • 2022A Meta-Analysis of the Relationships Between Emotional Intelligence and Employee Outcomes81 cited
  • 2016Using Appreciative Inquiry to develop, implement and evaluate a multi-organisation ‘Cultivating Compassion’ programme for health professionals and support staff36 cited
  • 2020Now You Do It, Now You Don’t: The Mixed Blessing of Creative Deviance as a Prosocial Behavior31 cited
  • 2015Soul Pain11 cited
  • 2021Coping with Pastoral Burnout Using Christian Contemplative Practices7 cited