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• 2017Assessing Quality of Food, Service and Customer Experience at a Restaurant: the Case of a Student-Run Restaurant in the USA43 cited
• 2006Senior citizens and their dining-out traits: Implications for restaurants42 cited
• 2011IMPACT OF PERCEIVED VALUE ON WORD OF MOUTH ENDORSEMENT AND CUSTOMER SATISFACTION: MEDIATING ROLE OF REPURCHASE INTENTIONS37 cited
• 2006Restaurant Discounts for Seniors30 cited
• 1995An empirical study of the relationship between restaurant image and customer loyalty29 cited
• 2010Factors That Impact Mature Customer Dining Choices in Las Vegas25 cited
• 2015The Full-Service Dining Experience: An Assessment of the Generation-Specific Determinants of Customer Loyalty24 cited
• 2006The Two Dimensions of Restaurant Selection Important to the Mature Market22 cited
• 2011Restaurant Selection Criteria: Understanding the Roles of Restaurant Type and Customers’ Sociodemographic Characteristics15 cited
• 2016Do the physical facilities in restaurants match older Americans’ preferences?11 cited