Antecedents of Labor Turnover in Australian Alpine Resorts

Wiley Sims

31 citations0/0 files storedJournal of Human Resources in Hospitality & Tourism

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Hospitality and Tourism Education Employee Performance and Management Job Satisfaction and Organizational Behavior

Abstract

Previous studies have shown high levels of labor turnover to be chronic in the tourism industry, especially in hospitality. There have been few studies of labor turnover in resorts. This study examines the factors that precipitate labor turnover in isolated seasonal winter resorts. The investigation was conducted during the peak season in three Australian ski resorts. It was determined that the age of an employee had an inverse relationship with turnover intention. Management and supervisory staff were found to be the most stable group of resort employees, while food and beverage operatives and guest services operatives were the most likely to terminate their employment. The results of Kruskal-Wallis tests indicated that employment-related dissatisfaction factors contribute to turnover intention.

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2000A Meta-Analysis of Antecedents and Correlates of Employee Turnover: Update, Moderator Tests, and Research Implications for the Next Millennium 1977Intermediate linkages in the relationship between job satisfaction and employee turnover.1983Employee Turnover: Causes, Consequences, and Control.2000Turnover: The Real Bottom Line 2000The Cost of Turnover 1997Policy dimensions of human resource management in the tourism and hospitality industries 1992Managing Hospitality Human Resources 1999HRM, performance, commitment and service quality in the hotel industry

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