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Modeling online service discontinuation with nonparametric agents · Study

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ArticleModeling online service discontinuation with nonparametric agents

Steven M. Walczak2005

Article2005

Modeling online service discontinuation with nonparametric agents

Steven M. Walczak · Madhavan Parthasarathy

9 citations·0/0 files stored·Information Systems and e-Business Management

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Customer churn and segmentation Customer Service Quality and Loyalty Data Mining and Machine Learning Applications

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References

2019Diffusion of Innovations 1 1990Zero defections: quality comes to services.1994Agents that reduce work and information overload 1993Customer satisfaction, customer retention, and market share 2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn 1971Diffusion of Innovations 1967Role of Product-Related Conversations in the Diffusion of a New Product 2001An empirical analysis of the antecedents of electronic commerce service continuance

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2009An Exploratory Study of Personalization and Learning Systems Continuance

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Year2005

Typearticle

Published2005-08-11

VenueInformation Systems and e-Business Management

ISSN-L1617-9846

Languageen

Citations9

Files0 public / 0

ShelfCustomer churn and segmentation

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doi10.1007/s10257-005-0004-7

openalex_workW2051471708

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