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Modeling online service discontinuation with nonparametric agents
16 references·1 citing·40 second hop
Modeling online service discontinuation with nonparametric agents (2005)Modeling online service discontinuation w…Diffusion of Innovations 1 (2019)Diffusion of Innovations 1The Service Profit Chain (2010)The Service Profit ChainAn empirical analysis of the antecedents of electronic commerce service continuance (2001)An empirical analysis of the …Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn (2000)Service Quality, Profitabilit…Neural network credit scoring models (2000)Neural network credit scoring…Intrinsic and extrinsic motivation in Internet usage (1999)Intrinsic and extrinsic motiv…A Dynamic Model of Customers’ Usage of Services: Usage as an Antecedent and Consequence of Satisfaction (1999)A Dynamic Model of Customers’…Understanding Post-Adoption Behavior in the Context of Online Services (1998)Understanding Post-Adoption B…Bankruptcy prediction using neural networks (1994)Bankruptcy prediction using n…Agents that reduce work and information overload (1994)Agents that reduce work and i…Customer satisfaction, customer retention, and market share (1993)Customer satisfaction, custom…Managerial Applications of Neural Networks: The Case of Bank Failure Predictions (1992)Managerial Applications of Ne…Zero defections: quality comes to services. (1990)Zero defections: quality come…Dimensions of Consumer Information Seeking Behavior (1981)Dimensions of Consumer Inform…Diffusion of Innovations (1971)Diffusion of InnovationsRole of Product-Related Conversations in the Diffusion of a New Product (1967)Role of Product-Related Conve…An Exploratory Study of Personalization and Learning Systems Continuance (2009)An Exploratory Study of Perso…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)The Behavioral Consequences of Service Quality (1996)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)Satisfaction: a behavioral perspective on the consumer (2010)A Theory of Cognitive Dissonance (1957)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)The theory of planned behavior (1991)The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance (2006)Understanding e-learning continuance intention: An extension of the Technology Acceptance Model (2006)Explaining and predicting users’ continuance intention toward e-learning: An extension of the expectation–confirmation model (2009)Understanding Attitudes and Predicting Social Behavior (1980)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Factors influencing the usage of websites: the case of a generic portal in The Netherlands (2003)An Extended Privacy Calculus Model for E-Commerce Transactions (2006)Why people use social networking sites: An empirical study integrating network externalities and motivation theory (2011)Risk Taking and Information Handling in Consumer Behavior (1969)Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective (1991)Electronic word-of-mouth in hospitality and tourism management (2007)The impact of electronic word-of-mouth communication: A literature analysis and integrative model (2012)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Whence Consumer Loyalty? (1999)The Strength of Weak Ties (1973)Diffusion of innovations. (2003)User Acceptance of Information Technology: Toward A Unified View1 (2003)Email overload (1996)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)The Concept of Information Overload - A Review of Literature from Organization Science, Accounting, Marketing, MIS, and Related Disciplines (2004) (2008)Innovation in the States: A Diffusion Study (1973)The Performance of Incumbent Firms in the Face of Radical Technological Innovation (2003)The Mechanisms of Policy Diffusion (2008)
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References

  • 2019Diffusion of Innovations 137,320 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1994Agents that reduce work and information overload2,364 cited
  • 1993Customer satisfaction, customer retention, and market share2,151 cited
  • 2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn1,918 cited
  • 1971Diffusion of Innovations1,835 cited
  • 1967Role of Product-Related Conversations in the Diffusion of a New Product1,809 cited
  • 2001An empirical analysis of the antecedents of electronic commerce service continuance1,441 cited
  • 1999Intrinsic and extrinsic motivation in Internet usage1,359 cited
  • 1999A Dynamic Model of Customers’ Usage of Services: Usage as an Antecedent and Consequence of Satisfaction1,126 cited
  • 1992Managerial Applications of Neural Networks: The Case of Bank Failure Predictions1,121 cited
  • 2010The Service Profit Chain1,034 cited
  • 2000Neural network credit scoring models1,032 cited
  • 1994Bankruptcy prediction using neural networks722 cited
  • 1998Understanding Post-Adoption Behavior in the Context of Online Services571 cited

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  • 1981Dimensions of Consumer Information Seeking Behavior360 cited
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    • 2009An Exploratory Study of Personalization and Learning Systems Continuance6 cited