The context of trust repair efforts: Exploring the role of relationship dependence and outcome severity

Abstract

Compared to prior trust repair research that has focused on reactions by the trustor to social accounts or actions by the trustee, this research examines two contextual factors posited to affect the perceived need for and difficulty of repairing trust after a negative outcome. Based on interdependence theory, propositions involving the unique and joint effects of relationship dependence and outcome severity are developed.

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