Intrusions into waiting lines: Does the queue constitute a social system?

Abstract

Four experiments tested whether a waiting line should be viewed as a social system with norms, roles, and obligations for queuers or whether behavior in a queue can be explained solely by individuals' personal interests and cost versus benefit calculations. The 1st 3 studies demonstrated that Ss were more likely to respond to an intruder than to aservice provider who interrupts the service for a specific amount of time even though waiting costs were manipulated to be identical in both situations

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 123 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.