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Reflections on customer knowledge management in e‐business
16 references·16 citing·38 second hopsampled
Reflections on customer knowledge management in e‐business (2002)Reflections on customer knowledge managem…E-LOYALTY: YOUR SECRET WEAPON ON THE WEB (2003)E-LOYALTY: YOUR SECRET WEAPON…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Net gain: Expanding markets through virtual communities (1999)Net gain: Expanding markets t…E-tribalized marketing?: the strategic implications of virtual communities of consumption (1999)E-tribalized marketing?: the …The Knowledge-Creating Company (1998)The Knowledge-Creating CompanySUCCESSFUL KNOWLEDGE MANAGEMENT PROJECTS (1998)SUCCESSFUL KNOWLEDGE MANAGEME…Net Gain: Expanding Markets Through Virtual Communities (1998)Net Gain: Expanding Markets T…Is Anybody out There? Antecedents of Trust in Global Virtual Teams (1998)Is Anybody out There? Anteced…Understanding knowledge management (1997)Understanding knowledge manag…Understanding knowledge management (1997)Understanding knowledge manag…The knowing organization: How organizations use information to construct meaning, create knowledge and make decisions (1996)The knowing organization: How…The Boundaryless organization: breaking the chains of organizational structure (1996)The Boundaryless organization…The Knowledge-Creating Company (1995)The Knowledge-Creating CompanyKnowledge, Knowledge Work and Organizations: An Overview and Interpretation (1995)Knowledge, Knowledge Work and…A Dynamic Theory of Organizational Knowledge Creation (1994)A Dynamic Theory of Organizat…The Learning Company (1989)The Learning CompanyThe Role of Information for Consumers in The Digital Era (Indonesia Case) (2021)The Role of Information for C…Trust, commitment, and customer knowledge (2019)Trust, commitment, and custom…Service-innovation capability founded on knowledge from customers (2019)Service-innovation capability…Managing Customer Relations in a Modern Business Environment: Towards an Ecosystem-Based Sustainable CRM Model (2018)Managing Customer Relations i…Antecedents of Customer Loyalty in Banking Sector: A Mediational Study (2018)Antecedents of Customer Loyal…The impact of customer knowledge and marketing dynamic capability on innovation performance: an empirical analysis (2017)The impact of customer knowle…Interactional Service Innovation with Social Media Users (2016)Interactional Service Innovat…Service Engineering: An Interdisciplinary Framework (2015)Service Engineering: An Inter…Customer Knowledge Management Application in Gaining Organization's Competitive Advantage in Electronic Commerce (2014)Customer Knowledge Management…Investigating the Relationship between Customer Knowledge Management and Knowledge Sharing among Insurance Companies in Malaysia (2013)Investigating the Relationshi…The Influence of Customer Knowledge on CRM Performance of Malaysian ICT Companies: A Structural Equation Modeling Approach (2011)The Influence of Customer Kno…Patterns of gaining and sharing of knowledge about customers: a study of an Express Parcel Delivery Company (2011)Patterns of gaining and shari…Organizing customer-oriented service business in manufacturing (2011)Organizing customer-oriented …Customer Knowledge Management Application in Malaysian Mobile Service Providers (2011)Customer Knowledge Management…Organizational factors enhancing customer knowledge utilization in the management of key account relationships (2010)Organizational factors enhanc…User‐satisfaction‐based knowledge management performance measurement (2009)User‐satisfaction‐based knowl…Case Study Research: Design and Methods (1984)AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS. (1995)An Integrative Model Of Organizational Trust (1995)Why should i share? examining social capital and knowledge contribution in electronic networks of practice (2005)Why Should I Share? Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice1 (2005)Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites (2011)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)The social psychology of organizing (1969)Sensemaking in Organizations (1996)The Knowledge-creating company: How Japanese companies create the dynamics of innovation (1997)Absorptive Capacity Configurations in Supply Chains: Gearing for Partner-Enabled Market Knowledge Creation1 (2005)Neoliberalism, higher education and the knowledge economy: from the free market to knowledge capitalism (2005)The wisdom hierarchy: representations of the DIKW hierarchy (2007)How To Do Things With Words (1975)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)Metaphors We Live By (2003)Economic Action and Social Structure: The Problem of Embeddedness (1985)Situated Learning (1991)Situated Learning: Legitimate Peripheral Participation. (1994)Deliberative Policy Analysis (2003)Toward a knowledge‐based theory of the firm (1996)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry (2002)The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research (2004)The role of social presence in establishing loyalty in e-Service environments (2006)Knowledge-Sharing Dilemmas (2002)Knowledge Sharing in Organizations: A Conceptual Framework (2003)Contributing Knowledge to Electronic Knowledge Repositories: An Empirical Investigation1 (2005)Intentional social action in virtual communities (2002)Some antecedents and effects of trust in virtual communities (2002)Through a Glass Darkly: Information Technology Design, Identity Verification, and Knowledge Contribution in Online Communities (2007)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)
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References

  • 1995The Knowledge-Creating Company17,992 cited
  • 1994A Dynamic Theory of Organizational Knowledge Creation17,793 cited
  • 1998The Knowledge-Creating Company14,621 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1998SUCCESSFUL KNOWLEDGE MANAGEMENT PROJECTS2,840 cited
  • 1995Knowledge, Knowledge Work and Organizations: An Overview and Interpretation2,500 cited
  • 2003E-LOYALTY: YOUR SECRET WEAPON ON THE WEB2,084 cited
  • 1998Is Anybody out There? Antecedents of Trust in Global Virtual Teams1,905 cited
  • 1999Net gain: Expanding markets through virtual communities1,673 cited
  • 1996The knowing organization: How organizations use information to construct meaning, create knowledge and make decisions1,572 cited
  • 1999E-tribalized marketing?: the strategic implications of virtual communities of consumption1,498 cited
  • 1998Net Gain: Expanding Markets Through Virtual Communities740 cited
  • 1997Understanding knowledge management612 cited
  • 1996The Boundaryless organization: breaking the chains of organizational structure490 cited
  • 1997Understanding knowledge management454 cited
  • 1989

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The Learning Company
436 cited

Cited by

  • 2010Organizational factors enhancing customer knowledge utilization in the management of key account relationships109 cited
  • 2017The impact of customer knowledge and marketing dynamic capability on innovation performance: an empirical analysis95 cited
  • 2018Antecedents of Customer Loyalty in Banking Sector: A Mediational Study82 cited
  • 2014Customer Knowledge Management Application in Gaining Organization's Competitive Advantage in Electronic Commerce73 cited
  • 2011The Influence of Customer Knowledge on CRM Performance of Malaysian ICT Companies: A Structural Equation Modeling Approach54 cited
  • 2019Trust, commitment, and customer knowledge52 cited
  • 2011Organizing customer-oriented service business in manufacturing49 cited
  • 2018Managing Customer Relations in a Modern Business Environment: Towards an Ecosystem-Based Sustainable CRM Model34 cited
  • 2015Service Engineering: An Interdisciplinary Framework33 cited
  • 2011Patterns of gaining and sharing of knowledge about customers: a study of an Express Parcel Delivery Company24 cited
  • 2009User‐satisfaction‐based knowledge management performance measurement23 cited
  • 2021The Role of Information for Consumers in The Digital Era (Indonesia Case)20 cited
  • 2011Customer Knowledge Management Application in Malaysian Mobile Service Providers14 cited
  • 2013Investigating the Relationship between Customer Knowledge Management and Knowledge Sharing among Insurance Companies in Malaysia14 cited
  • 2019Service-innovation capability founded on knowledge from customers14 cited
  • 2016Interactional Service Innovation with Social Media Users13 cited