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Gauging an Integrated Model of Public Relations Value Assessment (PRVA): Scale Development and Cross-Cultural Studies
16 references·13 citing·42 second hop
Gauging an Integrated Model of Public Relations Value Assessment (PRVA): Scale Development and Cross-Cultural Studies (2012)Gauging an Integrated Model of Public Rel…A Consumer Perspective on Value Creation (2007)A Consumer Perspective on Val…E-mail Survey Response Rates: A Review (2006)E-mail Survey Response Rates:…Revisiting the Quantitative-Qualitative Debate: Implications for Mixed-Methods Research (2002)Revisiting the Quantitative-Q…Excellent Public Relations and Effective Organizations: A Study of Communication Management in Three Countries (2002)Excellent Public Relations an…Corporate reputation: seeking a definition (2001)Corporate reputation: seeking…The Reputation QuotientSM: A multi-stakeholder measure of corporate reputation (2000)The Reputation QuotientSM: A …Value co-production: intellectual origins and implications for practice and research (1999)Value co-production: intellec…Practical Strategies for Combining Qualitative and Quantitative Methods: Applications to Health Research (1998)Practical Strategies for Comb…The balanced scorecard: Translating strategy into action (1997)The balanced scorecard: Trans…Reputation: realizing value from the corporate image (1996)Reputation: realizing value f…Reputation: Realizing Value from the Corporate Image (1996)Reputation: Realizing Value f…Excellence in public relations and communication management (1993)Excellence in public relation…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Translation and content analysis of oral and written materials (1980)Translation and content analy…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…The Power of AI-Enabled Chatbots as an Organizational Social Listening Tool (2023)The Power of AI-Enabled Chatb…Relational constellations in disasters: Theorizing multiparty relationships through ethnographic research (2022)Relational constellations in …Uncovering the Role of Strategic Orientation in Translating Communication Strategies to Organizational Performance: An Analysis of Practitioners From Two Chinese Societies (2020)Uncovering the Role of Strate…Exploring market-oriented relations in the digital era (2020)Exploring market-oriented rel…Aligning and Linking Communication with Organizational Goals (2020)Aligning and Linking Communic…Roadmap for a communication maturity index for organizations—Theorizing, analyzing and developing communication value (2019)Roadmap for a communication m…Revisiting social-mediated crisis communication model: The Lancôme regenerative crisis after the Hong Kong Umbrella Movement (2019)Revisiting social-mediated cr…Examining six modes of relationships in a social-mediated crisis in China: an exploratory study of contingent organization–public relationships (COPR) (2019)Examining six modes of relati…Examining effects of internal public relations practices on organizational social capital in the Korean context (2018)Examining effects of internal…Beyond attribution: Building new measures to explain the reputation threat posed by crisis (2018)Beyond attribution: Building …Public relations, media coverage, and public opinion in contemporary China: Testing agenda building theory in a social mediated crisis (2016)Public relations, media cover…Evaluating excellence: A model of evaluation for public relations practice in organizational culture and context (2016)Evaluating excellence: A mode…The role of market-oriented relations in public relations: The differing perspectives of managers and practitioners in the U.S. and Taiwan (2011)The role of market-oriented r…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service 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References

  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1997The balanced scorecard: Translating strategy into action8,199 cited
  • 1980Translation and content analysis of oral and written materials3,570 cited
  • 1996Reputation: Realizing Value from the Corporate Image2,620 cited
  • 1996Reputation: realizing value from the corporate image2,119 cited
  • 2006E-mail Survey Response Rates: A Review1,441 cited
  • 1998Practical Strategies for Combining Qualitative and Quantitative Methods: Applications to Health Research1,374 cited
  • 2000The Reputation QuotientSM: A multi-stakeholder measure of corporate reputation1,300 cited
  • 1993Excellence in public relations and communication management1,144 cited
  • 2002Revisiting the Quantitative-Qualitative Debate: Implications for Mixed-Methods Research1,082 cited
  • 2002Excellent Public Relations and Effective Organizations: A Study of Communication Management in Three Countries976 cited
  • 1999Value co-production: intellectual origins and implications for practice and research934 cited

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2001
Corporate reputation: seeking a definition
911 cited
  • 2007A Consumer Perspective on Value Creation841 cited
  • Cited by

    • 2016Public relations, media coverage, and public opinion in contemporary China: Testing agenda building theory in a social mediated crisis38 cited
    • 2019Revisiting social-mediated crisis communication model: The Lancôme regenerative crisis after the Hong Kong Umbrella Movement38 cited
    • 2018Beyond attribution: Building new measures to explain the reputation threat posed by crisis33 cited
    • 2016Evaluating excellence: A model of evaluation for public relations practice in organizational culture and context31 cited
    • 2019Roadmap for a communication maturity index for organizations—Theorizing, analyzing and developing communication value24 cited
    • 2018Examining effects of internal public relations practices on organizational social capital in the Korean context23 cited
    • 2023The Power of AI-Enabled Chatbots as an Organizational Social Listening Tool19 cited
    • 2019Examining six modes of relationships in a social-mediated crisis in China: an exploratory study of contingent organization–public relationships (COPR)19 cited
    • 2022Relational constellations in disasters: Theorizing multiparty relationships through ethnographic research16 cited
    • 2020Uncovering the Role of Strategic Orientation in Translating Communication Strategies to Organizational Performance: An Analysis of Practitioners From Two Chinese Societies12 cited
    • 2020Exploring market-oriented relations in the digital era9 cited
    • 2011The role of market-oriented relations in public relations: The differing perspectives of managers and practitioners in the U.S. and Taiwan9 cited
    • 2020Aligning and Linking Communication with Organizational Goals9 cited