SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Customer satisfaction and loyalty in the Kuwaiti retail services market: why are satisfied buyers not always loyal buyers?
16 references·0 citing·39 second hop
Customer satisfaction and loyalty in the Kuwaiti retail services market: why are satisfied buyers not always loyal buyers? (2014)Customer satisfaction and loyalty in the …The Service Profit Chain (2010)The Service Profit ChainWord-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderators (2008)Word-of-mouth communications …When Brand Attitudes Affect the Customer Satisfaction‐Loyalty Relation: The Moderating Role of Product Involvement (2006)When Brand Attitudes Affect t…Does relationship marketing improve customer relationship satisfaction and loyalty? (2006)Does relationship marketing i…A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics (2006)A Longitudinal Analysis of Cu…Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development (2003)Understanding the Effect of C…The mismanagement of customer loyalty. (2002)The mismanagement of customer…Assessing the Service-Profit Chain (2002)Assessing the Service-Profit …Beautiful exit: how to leave your business partner (2000)Beautiful exit: how to leave …Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Why do customers switch? The dynamics of satisfaction versus loyalty (1998)Why do customers switch? The …Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Customer satisfaction, customer retention, and market share (1993)Customer satisfaction, custom…Zero defections: quality comes to services. (1990)Zero defections: quality come…From sales obsession to marketing effectiveness (1977)From sales obsession to marke…Putting the Service-Profit Chain to Work (1994)The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study (1996)SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER. (2001)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Steps toward a science of service systems (2007)Evaluation of Structural Equation Models Using the Partial Least Squares (PLS) Approach (2009)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Commitment-Trust Theory of Relationship Marketing (1994)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)The Effect of Electronic Word of Mouth on Sales: A Meta-Analytic Review of Platform, Product, and Metric Factors (2015)Toward a theory of customer engagement marketing (2016)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)The contribution of emotional satisfaction to consumer loyalty (2001)Why People Continue to Play Online Games: In Search of Critical Design Factors to Increase Customer Loyalty to Online Contents (2004)A closer look at destination: Image, personality, relationship and loyalty (2013)Relational Benefits in Services Industries: The Customer's Perspective (1998)A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)The Discovery of Grounded Theory (2017)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The reliability of a two-item scale: Pearson, Cronbach, or Spearman-Brown? (2012)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)Whence Consumer Loyalty? (1999)Comfort your online customer: quality, trust and loyalty on the internet (2004)Customer engagement: the construct, antecedents, and consequences (2016)A National Customer Satisfaction Barometer: The Swedish Experience (1992)
this work references cited by second hop

References

  • 1999Whence Consumer Loyalty?7,319 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
  • 1993Customer satisfaction, customer retention, and market share2,151 cited
  • 2003Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development1,490 cited
  • 2008Word-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderators1,081 cited
  • 2010The Service Profit Chain1,034 cited
  • 2002The mismanagement of customer loyalty.769 cited
  • 1998Why do customers switch? The dynamics of satisfaction versus loyalty660 cited
  • 1977From sales obsession to marketing effectiveness579 cited
  • 2006A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics524 cited
  • 2002Assessing the Service-Profit Chain509 cited
  • 2006When Brand Attitudes Affect the Customer Satisfaction‐Loyalty Relation: The Moderating Role of Product Involvement423 cited
  • 2006Does relationship marketing improve customer relationship satisfaction and loyalty?

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

325 cited
  • 2000Beautiful exit: how to leave your business partner249 cited
  • Cited by

    No citing works inside the corpus for this window.