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Forecasting and the Role of Churn in Software-as-a-Service Business Models

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References

2006Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques453 cited
2006Customer churn analysis: Churn determinants and mediation effects of partial defection in the Korean mobile telecommunications service industry339 cited
2011Credit card churn forecasting by logistic regression and decision tree225 cited
1999Subscriber churn in the Australian ISP market85 cited
2008Usage Restriction and Subscription Services: Operational Benefits with Rational Users64 cited
2011Mining churning behaviors and developing retention strategies based on a partial least squares (PLS) model58 cited
2008ADTreesLogit model for customer churn prediction45 cited
2011Software Industry Business Models40 cited

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2020Customer Churn Prediction for a Software-as-a-Service Inventory Management Software Company: A Case Study in Thailand9 cited

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