References

• 1991The theory of planned behavior90,729 cited
• 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
• 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
• 2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies22,991 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1986Self-Reports in Organizational Research: Problems and Prospects17,092 cited
• 1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity14,745 cited
• 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
• 1995Computer Self-Efficacy: Development of a Measure and Initial Test6,414 cited
• 1990Consumer Evaluations of Brand Extensions3,266 cited
• 2007Specifying Formative Constructs in Information Systems Research3,046 cited
• 2006Understanding and Predicting Electronic Commerce Adoption: An Extension of the Theory of Planned Behavior12,683 cited
• 2007Common fate, similarity, and other indices of the status of aggregates of persons as social entities1,532 cited
• 2006Challenges and Opportunities in Multichannel Customer Management1,155 cited