References

• 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
• 1996The Behavioral Consequences of Service Quality11,994 cited
• 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
• 1999Whence Consumer Loyalty?7,319 cited
• 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
• 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
• 2000Technology Readiness Index (Tri)3,320 cited
• 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
• 1987Latent variable models: An introduction to factor, path, and structural analysis2,114 cited
• 1998Customer Satisfaction and Word of Mouth2,105 cited
• 2003E-LOYALTY: YOUR SECRET WEAPON ON THE WEB2,084 cited
• 2000E-satisfaction: an initial examination2,007 cited
• 2001The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents1,583 cited
• 2000Technology Infusion in Service Encounters1,551 cited
• 2000Strengthening the Satisfaction-Profit Chain