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Service quality measurements in ports of a developing economy: Nigerian ports survey

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity14,745 cited
1992Measuring Service Quality: A Reexamination and Extension10,646 cited
1993Reengineering the corporation: A manifesto for business revolution6,454 cited
1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
1993The Nature and Determinants of Customer Expectations of Service2,665 cited
1988The House of Quality2,266 cited
1994An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions1,984 cited
1996A measure of service quality for retail stores: Scale development and validation1,921 cited
1994Service Quality: New Directions in Theory and Practice1,701 cited

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1991Understanding Customer Expectations of Service1,403 cited

1993Improving the measurement of service quality1,197 cited

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2016Perceived experience value, satisfaction and behavioural intentions32 cited
2014Defining Service Quality in Tramp Shipping: Conceptual Model and Empirical Evidence30 cited
2017Empirical Relationships of Perceived Environmental Uncertainty, Supply Chain Collaboration and Operational Performance: Analyses of Direct, Indirect and Total Effects22 cited