SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Application of the balanced score‐card concept to develop a conceptual framework to measure facilities management performance within NHS facilities
10 references·15 citing·37 second hop
Application of the balanced score‐card concept to develop a conceptual framework to measure facilities management performance within NHS facilities (2002)Application of the balanced score‐card co…The strategy-focused organization (2001)The strategy-focused organiza…Performance Drivers: A Practical Guide to Using the Balanced Scorecard (2000)Performance Drivers: A Practi…Dynamics of performance measurement systems (2000)Dynamics of performance measu…Dynamics of performance measurement systems (1999)Dynamics of performance measu…The Balanced Scorecard (1998)The Balanced ScorecardAn empirical model for total quality management (1995)An empirical model for total …The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…The balanced scorecard--measures that drive performance. (1992)The balanced scorecard--measu…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…The performance measurement manifesto. (1991)The performance measurement m…A Cross-Domain Decision Support System to Optimize Building Maintenance (2019)A Cross-Domain Decision Suppo…Determinants of operational efficiency in the oil and gas sector (2018)Determinants of operational e…Using big data to improve the performance management: a case study from the UAE FM industry (2017)Using big data to improve the…Are performance measurement systems useful? Perceptions from health care (2017)Are performance measurement s…The impact of knowledge management practices on organizational performance (2015)The impact of knowledge manag…Performance measurement for teaching hotels: A hierarchical system incorporating facilities management (2015)Performance measurement for t…INVESTIGATING THE IMPACT OF BALANCED SCORECARD ON PERFORMANCE OF BUSINESS: A STUDY BASED ON THE BANKING SECTOR OF PAKISTAN (2014)INVESTIGATING THE IMPACT OF B…Facilities management service and customer satisfaction in shopping mall sector (2013)Facilities management service…English and Cantonese in a bilingual call centre in Hong Kong (2013)English and Cantonese in a bi…The balanced scorecard: Sustainable performance assessment for forensic laboratories (2012)The balanced scorecard: Susta…Implementing the balanced scorecard in public sector agencies: An experience in municipal sport services (2010)Implementing the balanced sco…The interpersonal dynamics of call-centre interactions: co-constructing the rise and fall of emotion (2008)The interpersonal dynamics of…O papel da tecnologia da informação na gestão do conhecimento The role of information technology in knowledge management (2007)O papel da tecnologia da info…A performance measurement system for facility management (2007)A performance measurement sys…A management approach that drives actions strategically (2006)A management approach that dr…Relevance Lost: The Rise and Fall of Management Accounting (1987)Performance measurement system design (1995)The balanced scorecard: Translating strategy into action (1997)Adding value to performance measurement by using system dynamics and multicriteria analysis (2002)A framework to review performance measurement systems (2005)Performance measurement (2009)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Product Quality and Pay Equity Between Lower-Level Employees and Top Management: An Investigation of Distributive Justice Theory (1992)A First Course in Factor Analysis (1993)Developing and validating total quality management (TQM) constructs in the context of Thailand's manufacturing industry (2008)Quality management, environmental management and firm performance: A review of empirical studies and issues of integration (2008)Quality management, environmental management and firm performance: direct and mediating effects in the hotel industry (2012)A First Course in Factor Analysis (2013)The Provision of Incentives in Firms (1999)Manufacturing strategy (2001)Performance Measurement in Construction (2004)Qualitative case studies in operations management: Trends, research outcomes, and future research implications (2010)The performance measurement revolution: why now and what next? (1999)The balance on the balanced scorecard a critical analysis of some of its assumptions (2000)Performance implications of strategic performance measurement in financial services firms (2003)Intellectual capital and business performance in Malaysian industries (2000)Designing a performance measurement system: A case study (2003)Implementing performance measurement systems: a literature review (2003)Performance management: a framework for management control systems research (1999)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part I (2001)The Sustainability Balanced Scorecard – linking sustainability management to business strategy (2002)The Oxford Handbook of Human Resource Management (2008)Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research (2000)Shareholder value, stakeholder management, and social issues: what's the bottom line? (2001)Value Maximisation, Stakeholder Theory, and the Corporate Objective Function (2001)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)
this work references cited by second hop

References

  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 1992The balanced scorecard--measures that drive performance.7,979 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1998The Balanced Scorecard2,187 cited
  • 2001The strategy-focused organization1,544 cited
  • 1991The performance measurement manifesto.1,295 cited
  • 2000Performance Drivers: A Practical Guide to Using the Balanced Scorecard481 cited
  • 2000Dynamics of performance measurement systems453 cited
  • 1999Dynamics of performance measurement systems153 cited
  • 1995An empirical model for total quality management146 cited

Cited by

  • 2015The impact of knowledge management practices on organizational performance127 cited
  • 2013Facilities management service and customer satisfaction in shopping mall sector64 cited
  • 2017Using big data to improve the performance management: a case study from the UAE FM industry58 cited
  • 2007O papel da tecnologia da informação na gestão do conhecimento The role of information technology in knowledge management54 cited
  • 2012The balanced scorecard: Sustainable performance assessment for forensic laboratories

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

47 cited
  • 2008The interpersonal dynamics of call-centre interactions: co-constructing the rise and fall of emotion47 cited
  • 2007A performance measurement system for facility management44 cited
  • 2006A management approach that drives actions strategically37 cited
  • 2014INVESTIGATING THE IMPACT OF BALANCED SCORECARD ON PERFORMANCE OF BUSINESS: A STUDY BASED ON THE BANKING SECTOR OF PAKISTAN29 cited
  • 2010Implementing the balanced scorecard in public sector agencies: An experience in municipal sport services25 cited
  • 2017Are performance measurement systems useful? Perceptions from health care22 cited
  • 2015Performance measurement for teaching hotels: A hierarchical system incorporating facilities management21 cited
  • 2018Determinants of operational efficiency in the oil and gas sector20 cited
  • 2019A Cross-Domain Decision Support System to Optimize Building Maintenance19 cited
  • 2013English and Cantonese in a bilingual call centre in Hong Kong8 cited