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Satisfaction and repurchase behavior in a business-to-business setting: Investigating the moderating effect of manufacturer, company and demographic characteristics
16 references·8 citing·43 second hop
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(1990)Measuring Service Quality: A Reexamination and Extension (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)The Discovery of Grounded Theory (2017)Consumer Ethnocentrism: Construction and Validation of the CETSCALE (1987)Structural Model Evaluation and Modification: An Interval Estimation Approach (1990)Structural Equations with Latent Variables. 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(1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)The Nature of the Firm (1937)The Economics of Organization: The Transaction Cost Approach (1981)Economic Action and Social Structure: The Problem of Embeddedness (1985)Evolving to a New Dominant Logic for Marketing (2003)Institutions and axioms: an extension and update of service-dominant logic (2015)The case for motivated reasoning. (1990)Managing Legitimacy: Strategic and Institutional Approaches (1995)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Building and sustaining profitable customer loyalty for the 21st century (2004)The Nature and Role of Feedback Text Comments in Online Marketplaces: Implications for Trust Building, Price Premiums, and Seller Differentiation (2006)Exploring the relationship between leadership, operational practices, institutional pressures and environmental performance: A framework for green supply chain (2014)Inequity In Social Exchange (1965)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)
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References

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  • 2000Personal characteristics as moderators of the relationship between customer satisfaction and loyalty?an empirical analysis

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1,179 cited
  • 2003The Impact of Customer Relationship Characteristics on Profitable Lifetime Duration1,163 cited
  • Cited by

    • 2009Service quality and satisfaction in business‐to‐business services60 cited
    • 2019Customer in-role and extra-role behaviours in a retail setting45 cited
    • 2023Antecedents of green brand equity: Delphi method and Analytic Hierarchy Process analysis33 cited
    • 2022An empirical research of corporate social responsibility on creating the green brand equity: An exploratory of Vietnamese consumers' perception in the bank industry32 cited
    • 2019EFFECT OF CONSUMPTION VALUES ON CONSUMER SATISFACTION AND BRAND COMMITMENT: INVESTIGATING FUNCTIONAL, EMOTIONAL, SOCIAL, AND EPISTEMIC VALUES IN THE RUNNING SHOES MARKET30 cited
    • 2024Role of brand attachment and satisfaction in driving customer behaviors for durables: a longitudinal study24 cited
    • 2020An online survey for the quality assessment of airlines' services24 cited
    • 2021Yeşil Reklam ve Yeşil Marka Farkındalığın Yeşil Müşteri Tatmini Üzerindeki Etkisi: Yeşil Satın Alma Davranışının Aracılık Rolü19 cited