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Conceptual Model of Student Satisfaction in Higher Education
8 references·16 citing·47 second hop
Conceptual Model of Student Satisfaction in Higher Education (2007)Conceptual Model of Student Satisfaction …Foundations of the American Customer Satisfaction Index (2000)Foundations of the American C…Customer satisfaction with services: putting perceived value into the equation (2000)Customer satisfaction with se…What Matters in College? Four Critical Years Revisited. (1994)What Matters in College? Four…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Advances in Consumer Research (1992)Advances in Consumer ResearchA National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …The College and the University (1908)The College and the UniversityUnderstanding social responsibility’s influence on service quality and student satisfaction in higher education (2020)Understanding social responsi…Building bridges in higher education: Student-faculty relationship quality, student engagement, and student loyalty (2020)Building bridges in higher ed…The influence of service quality, university image on student satisfaction and student loyalty (2019)The influence of service qual…Higher education service quality, student satisfaction and loyalty (2019)Higher education service qual…How service quality affects university brand performance, university brand image and behavioural intention: the mediating effects of satisfaction and trust and moderating roles of gender and study mode (2018)How service quality affects u…Critical factors affecting students’ satisfaction with higher education in Sri Lanka (2018)Critical factors affecting st…Student satisfaction in higher education: a meta-analytic study (2017)Student satisfaction in highe…Student evaluations of teaching are an inadequate assessment tool for evaluating faculty performance (2017)Student evaluations of teachi…A review of higher education image and reputation literature: Knowledge gaps and a research agenda (2017)A review of higher education …Her majesty the student: marketised higher education and the narcissistic (dis)satisfactions of the student-consumer (2016)Her majesty the student: mark…Effect of student perceived service quality on student satisfaction, loyalty and motivation in Indian universities (2016)Effect of student perceived s…Antecedents and consequences of service quality in a higher education context (2013)Antecedents and consequences …A framework for analysing higher education performance: students' satisfaction, perceived learning outcomes, and dropout intentions (2013)A framework for analysing hig…Service quality in a higher education context: an integrated model (2012)Service quality in a higher e…Service quality in higher education – a review and research agenda (2010)Service quality in higher edu…Determinants of Student Loyalty in Higher Education: A Tested Relationship Approach in Latin America (2009)Determinants of Student Loyal…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? 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(1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Customer repurchase intention (2003)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)The Managed Heart: Commercialization of Human Feeling (1984)Academic capitalism: politics, policies, and the entrepreneurial university (1998)Metrics and methodologies for measuring teaching quality in higher education: developing the Teaching Excellence Framework (TEF) (2018)The UK higher education senior management survey: a statactivist response to managerialist governance (2020)One-Dimensional Man: Studies in the Ideology of Advanced Industrial Society (2021)The Cost of Price Incentives: An Empirical Analysis of Motivation Crowding-Out (1997)University Students' Perceptions of the Learning Environment and Academic Outcomes: Implications for theory and practice (2002)The adequacy of response rates to online and paper surveys: what can be done? (2008)Gender and cultural bias in student evaluations: Why representation matters (2019)Exploring the personal and professional factors associated with student evaluations of tenure-track faculty (2020)The student as customer and quality in higher education (2020)Does Active Learning Work? A Review of the Research (2004)RESEARCH AND PRACTICE OF STUDENT RETENTION: WHAT NEXT? (2006)Unmasking the Effects of Student Engagement on First-Year College Grades and Persistence (2008)Choosing the Right Words (1995)Helping Crisis Managers Protect Reputational Assets (2002)Building Understanding of the Domain of Consumer Vulnerability (2005)Student Ratings of College Teaching: Reliability, Validity, and Usefulness (1971)Academic Self-Efficacy as a Predictor of College Outcomes: Two Incremental Validity Studies (2005)Redefining Internationalization at Home (2015)
this work references cited by second hop

References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1994What Matters in College? Four Critical Years Revisited.5,745 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1992Advances in Consumer Research2,863 cited
  • 2000Customer satisfaction with services: putting perceived value into the equation1,832 cited
  • 1908The College and the University665 cited
  • 2000Foundations of the American Customer Satisfaction Index553 cited

Cited by

  • 2017Student evaluations of teaching are an inadequate assessment tool for evaluating faculty performance310 cited
  • 2016Her majesty the student: marketised higher education and the narcissistic (dis)satisfactions of the student-consumer266 cited
  • 2013A framework for analysing higher education performance: students' satisfaction, perceived learning outcomes, and dropout intentions230 cited
  • 2012Service quality in a higher education context: an integrated model222 cited
  • 2009Determinants of Student Loyalty in Higher Education: A Tested Relationship Approach in Latin America212 cited
  • 2020Building bridges in higher education: Student-faculty relationship quality, student engagement, and student loyalty

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186 cited
  • 2018How service quality affects university brand performance, university brand image and behavioural intention: the mediating effects of satisfaction and trust and moderating roles of gender and study mode179 cited
  • 2017Student satisfaction in higher education: a meta-analytic study175 cited
  • 2013Antecedents and consequences of service quality in a higher education context174 cited
  • 2019The influence of service quality, university image on student satisfaction and student loyalty166 cited
  • 2019Higher education service quality, student satisfaction and loyalty164 cited
  • 2020Understanding social responsibility’s influence on service quality and student satisfaction in higher education158 cited
  • 2018Critical factors affecting students’ satisfaction with higher education in Sri Lanka157 cited
  • 2017A review of higher education image and reputation literature: Knowledge gaps and a research agenda149 cited
  • 2016Effect of student perceived service quality on student satisfaction, loyalty and motivation in Indian universities146 cited
  • 2010Service quality in higher education – a review and research agenda143 cited