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Customer loyalty to one service worker: Should it be discouraged?
16 references·16 citing·29 second hopsampled
Customer loyalty to one service worker: Should it be discouraged? (2006)Customer loyalty to one service worker: S…A Beginner's Guide to Structural Equation Modeling (2015)A Beginner's Guide to Structu…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…A Beginner's Guide to Structural Equation Modeling (2004)A Beginner's Guide to Structu…The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…Structural Equation Modeling: Concepts, Issues, and Applications (1997)Structural Equation Modeling:…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …Structural Equation Modeling: Concepts, Issues, and Applications. (1996)Structural Equation Modeling:…AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS. (1995)AFFECT- AND COGNITION-BASED T…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Determinants of Long-Term Ori…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Customer Advocacy: A Distinctive Form of Word of Mouth (2020)Customer Advocacy: A Distinct…The effects of distributive, procedural, and interactional justice on customer retention: An empirical investigation in the mobile telecom industry in Tunisia (2017)The effects of distributive, …Service quality in bank during an economic crisis (2016)Service quality in bank durin…The Relative Contribution of Love and Trust towards Customer Loyalty (2015)The Relative Contribution of …The effects of empathy and listening of salespeople on relationship quality in the retail banking industry (2015)The effects of empathy and li…Employee Emotional Competence (2015)Employee Emotional Competence“I Want to Help” versus “I Am Just Mad” (2015)“I Want to Help” versus “I Am…Customer value and customer loyalty: Is competition a missing link? (2014)Customer value and customer l…The moderating effects of need for cognition on drivers of customer loyalty (2013)The moderating effects of nee…Influence of personality traits on perceived relationship quality within a franchisee‐franchisor context (2013)Influence of personality trai…The Effect of Customer Trust on Customer Loyalty and Customer Retention: A Moderating Role of Cause Related Marketing (2012)The Effect of Customer Trust …The impact of sales encounters on brand loyalty (2009)The impact of sales encounter…Does “true” personal or service loyalty last? A longitudinal study (2009)Does “true” personal or servi…Reciprocity as a key stabilizing norm of interpersonal marketing relationships: Scale development and validation (2008)Reciprocity as a key stabiliz…Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction (2008)Physical attractiveness of th…Evaluating an extended relationship marketing model for Arab guests of five-star hotels (2007)Evaluating an extended relati…The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Comparative fit indexes in structural models. (1990)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Alternative Ways of Assessing Model Fit (1992)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Economic Action and Social Structure: The Problem of Embeddedness (1985)An Integrative Model Of Organizational Trust (1995)Not So Different After All: A Cross-Discipline View Of Trust (1998)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Developing Buyer-Seller Relationships (1987)External Control of Organizations: Resource Dependence Perspective (2011)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)The benefits of being present: Mindfulness and its role in psychological well-being. (2003)Reporting Structural Equation Modeling and Confirmatory Factor Analysis Results: A Review (2006)Principles and practice in reporting structural equation analyses. (2002)How to Write Up and Report PLS Analyses (2009)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)When to use and how to report the results of PLS-SEM (2018)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1995AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS.7,320 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
  • 1996Structural Equation Modeling: Concepts, Issues, and Applications.6,812 cited
  • 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
  • 2015A Beginner's Guide to Structural Equation Modeling6,602 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 2004A Beginner's Guide to Structural Equation Modeling6,189 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1990
Relationship Quality in Services Selling: An Interpersonal Influence Perspective
4,760 cited
  • 1997Structural Equation Modeling: Concepts, Issues, and Applications4,061 cited
  • Cited by

    • 2020Customer Advocacy: A Distinctive Form of Word of Mouth140 cited
    • 2008Reciprocity as a key stabilizing norm of interpersonal marketing relationships: Scale development and validation126 cited
    • 2008Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction122 cited
    • 2014Customer value and customer loyalty: Is competition a missing link?117 cited
    • 2015Employee Emotional Competence105 cited
    • 2009The impact of sales encounters on brand loyalty89 cited
    • 2013Influence of personality traits on perceived relationship quality within a franchisee‐franchisor context80 cited
    • 2012The Effect of Customer Trust on Customer Loyalty and Customer Retention: A Moderating Role of Cause Related Marketing78 cited
    • 2015The effects of empathy and listening of salespeople on relationship quality in the retail banking industry74 cited
    • 2016Service quality in bank during an economic crisis73 cited
    • 2017The effects of distributive, procedural, and interactional justice on customer retention: An empirical investigation in the mobile telecom industry in Tunisia66 cited
    • 2015The Relative Contribution of Love and Trust towards Customer Loyalty61 cited
    • 2015“I Want to Help” versus “I Am Just Mad”61 cited
    • 2007Evaluating an extended relationship marketing model for Arab guests of five-star hotels55 cited
    • 2013The moderating effects of need for cognition on drivers of customer loyalty54 cited
    • 2009Does “true” personal or service loyalty last? A longitudinal study51 cited