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Quality education service: put your feet in their shoes
16 references·1 citing·42 second hop
Quality education service: put your feet in their shoes (2013)Quality education service: put your feet …Service Quality and Student Satisfaction: A Case Study at Private Higher Education Institutions (2009)Service Quality and Student S…Choosing knowledge management strategies by using a combined ANP and DEMATEL approach (2007)Choosing knowledge management…Measuring service quality in higher education: three instruments compared (2006)Measuring service quality in …Developing global managers’ competencies using the fuzzy DEMATEL method (2006)Developing global managers’ c…The development of HEdPERF: a new measuring instrument of service quality for the higher education sector (2005)The development of HEdPERF: a…An educational institution's quest for service quality: customers’ perspective (2005)An educational institution's …Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education (2004)Importance‐performance analys…A SERVQUAL and QFD approach to total quality education (2004)A SERVQUAL and QFD approach t…Integrating SERVQUAL and Kano’s model into QFD for service excellence development (2001)Integrating SERVQUAL and Kano…Measuring service quality in a tertiary institution (1996)Measuring service quality in …Managing service quality in HE: is SERVQUAL the answer? Part 1 (1996)Managing service quality in H…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Importance-Performance Analysis (1977)Importance-Performance Analys…The Assessment of Service Quality Perception in Higher Education (2016)The Assessment of Service Qua…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Application of confirmatory factor analysis to the study of self-concept: First- and higher order factor models and their invariance across groups. 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(2016)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics9,798 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 2006Developing global managers’ competencies using the fuzzy DEMATEL method1,249 cited
  • 2007Choosing knowledge management strategies by using a combined ANP and DEMATEL approach613 cited
  • 2005The development of HEdPERF: a new measuring instrument of service quality for the higher education sector605 cited
  • 2004Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education497 cited
  • 2001Integrating SERVQUAL and Kano’s model into QFD for service excellence development385 cited
  • 2009Service Quality and Student Satisfaction: A Case Study at Private Higher Education Institutions335 cited
  • 2004A SERVQUAL and QFD approach to total quality education255 cited
  • 1996Measuring service quality in a tertiary institution223 cited
  • 2005An educational institution's quest for service quality: customers’ perspective

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214 cited
  • 1996Managing service quality in HE: is SERVQUAL the answer? Part 1197 cited
  • 2006Measuring service quality in higher education: three instruments compared196 cited
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    • 2016The Assessment of Service Quality Perception in Higher Education39 cited